Senior Product & Program Leader with 12+ Years Experience

Poulomi Bandyopadhyay

***** ** *** ** ********* WA 98074 425-***-**** ********@*****.*** linkedin.com/in/poulomib Product & Program Leader with 12+ years of experience building large-scale digital platforms, supplier ecosystems, and global enterprise systems serving 40M+ users. Proven track record defining product strategy, owning roadmaps, and delivering measurable business outcomes across complex operational environments. Core Competencies

Strategic Leadership & Vision

Identity, Security, Compliance and Governance

Access governance, compliance management, SOX and ITGC controls, audit readiness, policy implementation, risk management, trust and safety, security strategy, data privacy. Cross-Functional Leadership and Collaboration

Team leadership, executive communication, stakeholder alignment, engineering collaboration, UX partnership, cross-organizational alignment, decision-making, influence without authority. Data Analytics and Business Intelligence

Data-driven decision making, metrics definition, KQL and SQL, business analytics, BI dashboards, experimentation, performance tracking, telemetry and instrumentation, reporting. Strategic Leadership and Vision

Product strategy, roadmap development, vision definition, OKRs and KPIs, executive stakeholder management, portfolio management, strategic planning, outcome-driven execution. Operations and Process Excellence

Process optimization, workflow automation, operational efficiency, change management, risk reduction, exception handling, SLA management, ITSM best practices, Lean Six Sigma. Tools & Methodologies:

SAP, Ariba, Fieldglass, Azure, GCP, HRMS, HCM, Figma, Power BI, SQL, Excel dashboards, Lean Six Sigma, ITIL, CI/CD documentation, ADO, Kusto (KQL), API design, Change Management, AI/ML, Compliance - GDPR, CCPA Page 2

Work Experience

T-MOBILE

Senior Program Manager –Procurement Operations– Ariba, Fieldglass (B2B Workflow Optimization) T-Mobile Mar 2016 – Sep 2021, Mar 2025 – Present Owned enterprise platforms supporting Procurement, Finance, HR, and Sales Operations workflows across S2P, P2P, and HCM ecosystems.

Enterprise Automation & Platform Modernization

o Led large-scale automation across Source-to-Pay (S2P), Procure-to-Pay (P2P), and HRMS/HCM platforms, supporting contingent workforce onboarding, supplier management, and worker lifecycle processes integrated with SAP Ariba, Fieldglass, and enterprise HR systems. Reduced manual effort by 95% and significantly improved operational efficiency. o Defined operational and financial KPIs including procurement spend visibility, vendor payment accuracy, dispute resolution efficiency, cost-per-transaction, and platform adoption, enabling leadership to monitor operational efficiency and financial performance. o Partnered with Finance leadership to optimize procurement platform operating costs and vendor spend governance, contributing to enterprise cost-efficiency initiatives and improved financial transparency across supplier transactions. o Led platform improvements impacting multi-million-dollar procurement spend workflows, aligning product decisions with financial controls, cost reduction targets, and operational ROI. o Drove Fieldglass migration and integration with Azure AD (Microsoft Entra ID) and HCM systems, enabling secure authentication, role-based access, and compliant worker provisioning and offboarding.

o Translated complex financial approval workflows, vendor compensation structures, and operational policies into scalable system logic and structured product requirements. Governance, Compliance & Risk Management

o Partnered with Legal, Finance, and CISO teams to design and implement SOX/ITGC controls and B2B supplier access governance, translating policy and compliance requirements into enforceable technical controls and auditable workflows. o Managed risks, dependencies, release sequencing, and cross-functional alignment to ensure high-quality and compliant platform delivery.

Revenue & Operational Performance Optimization

o Defined KPIs including cycle time, payment accuracy, dispute resolution efficiency, and system adoption; used performance insights to drive continuous improvement. o Regularly reviewed and recommended process improvements across Product Operations, driving measurable improvements in efficiency, compliance, and data accuracy. o Designed dashboards and reporting capabilities that improved financial transparency and operational trust among stakeholders.

MICROSOFT CORPORATION

Senior Product Manager – Identity & Network Access Sep 2021 – March 2025 Vision, Strategy & Market Leadership

Set product vision and strategy in ambiguous, fast-changing environments, leveraging agentic AI to secure collaboration experiences while balancing enterprise security requirements with seamless customer productivity needs.

Regularly assessed industry trends, threat landscapes, AI advancements, and competitive positioning to identify short- and long-term growth opportunities across Microsoft Teams and Identity platforms. Page 3

Thought expansively across Teams modalities (chat, meetings, calling, collaboration apps), navigating organizational complexity to drive alignment across Engineering, Security, Compliance, Marketing, and Customer Success.

Represented Microsoft externally at customer briefings and industry forums, evangelizing secure collaboration and responsible AI vision.

End-to-End Product Ownership & Global Scale Delivery

Defined product strategy and owned the roadmap for identity and authentication platforms serving 40M+ users, driving end-to-end development of MFA, passwordless, and risk-based access solutions from ideation through global launch and adoption.

Drove full product lifecycle with urgency and ownership: conducted research, defined requirements, prioritized features, managed backlog sequencing, and launched globally scaled experiences.

I partnered closely with UX teams using Figma to review wireframes, iterate authentication flows, and ensure intuitive, secure user experiences.

Drove cross-functional alignment across engineering, operations, finance, and business teams to deliver scalable customer solutions.

AI/ML Innovation & Responsible AI Leadership

Patented an AI/ML-based adaptive security notification suppression system, translating complex risk signals into production-ready, privacy-compliant mitigation workflows.

Embedded transparency, reliability, privacy, and fairness into product decisions, championing responsible AI practices across security-sensitive features.

Leveraged AI/ML for predictive risk modeling and intelligent authentication decisions to improve security posture without increasing user friction. Data-Driven Decision Making & Experimentation

Defined instrumentation strategy and built product health dashboards using KQL/SQL and Power BI to monitor adoption, funnel metrics, and reliability KPIs.

Applied A/B testing, cohort analysis, and funnel optimization to validate assumptions and iterate quickly when customer behavior shifted.

Used experimentation insights to drive measurable improvements in authentication success rates, security baseline adoption, and customer trust.

High-Impact Business Outcomes

Led automation and modernization initiatives contributed to $220M in COGS reduction by replacing less secure authentication methods (SMS) and strengthening security baselines.

Drove cross-organizational alignment across Engineering, Security, and Data Science to ensure scalable, resilient system delivery.

Stakeholder & Culture Leadership

Presented roadmap updates, product demos, and strategic recommendations to SVP-level leadership, enterprise customers, and internal stakeholders.

Partnered with Marketing and Customer Success to support launches such as Insider Risk-based Conditional Access and System Preferred Authentication, observing feature impact over multi-quarter adoption cycles.

Fostered a culture of inclusion, openness, accountability, and shared ownership, enabling teams to thrive and consistently deliver high-quality results. Page 4

WIPRO TECHNOLOGIES (INDIA, FRANCE)

Senior Program Manager – SAP Solutions Mar 2010 – Aug 2015 Verticals: Manufacturing and Hitech, Health care, Energy and Utilities

Directed SAP and Ariba implementations with emphasis on access governance and process control, and security documentation, ensuring alignment with regulatory standards.

Established and enforced IT Service Management (ITSM) best practices across all SAP solution deployments, including defining and monitoring Service Level Agreements (SLAs) to ensure sustained service quality and operational commitments for organizations like Apple, Philips, National Grid and Schneider Electric

Applied Lean Six Sigma to automate workflows and reduce repetitive support tickets by 99.6%. Page 5

Education

MBA in Finance & Marketing, Great Lakes Institute of Management — CGPA: 3.5/4 B.E. in Computer Science, RS University — CGPA: 3.6/4 Certifications

· Six Sigma Green Belt

· ITIL V3

Patent

Selective Display of Authentication Notifications – Patented AI ML solution for adaptive security notification suppression.

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