Remote Customer Support Specialist with Strong Communication
Resume:
Desmond Walsh
***************@*****.***
Landover, MD
Professional Summary
Customer-focused Customer Service Representative with extensive experience in high-volume call center and customer-facing environments. Proven ability to resolve complex issues, meet performance metrics, and deliver positive customer experiences. Holds a Bachelor’s Degree in Business Management with strong communication, problem-solving, and multitasking skills. Skills
● Customer Support & Issue Resolution
● Call Center Operations (In/Outbound Calls)
● Conflict Resolution & De-escalation
● Clear Verbal & Written Communication
● Time Management & Multitasking
● Call Center Metrics (AHT, QA, CSAT)
● CRM & Customer Management Systems
● Team Collaboration
● Carpentry & Renovation Skills
● Hand & Power Tool Operation
Work Experience
Customer Service Representative
Canada Dry — Landover, MD
12/2024 – 01/2026
● Delivered high-volume inbound and outbound customer support while maintaining professionalism and accuracy
● Resolved customer issues efficiently using active listening, problem-solving, and de-escalation techniques
● Entered detailed and accurate notes into internal systems following each customer interaction
● Met daily performance metrics including call handling time, quality standards, and customer satisfaction goals
● Worked collaboratively with supervisors and team members to improve service processes Customer Service Representative
AT&T — Leesburg, FL
02/2021 – 08/2023
● Managed a high volume of customer calls related to billing, account changes, and service troubleshooting
● Resolved complex customer issues while maintaining compliance with company policies and procedures
● Clearly explained products, plans, and promotions to customers, increasing understanding and retention
● Documented customer interactions accurately using CRM and call center software
● Consistently met or exceeded call center performance metrics, including quality assurance and productivity standards
Desmond Walsh
***************@*****.***
Landover, MD
Bartender / Server
Old Town Inn Restaurant — Upper Marlboro, MD
2022 – 2023
● Delivered high-quality customer service in a fast-paced restaurant environment
● Took customer orders accurately, processed payments, and resolved guest concerns promptly
● Managed multiple tables while maintaining a friendly and professional demeanor
● Collaborated with kitchen and bar staff to ensure timely and accurate service Home Improvement Technician
D&D Unique Home Designs — Orlando, FL
05/2015 – 02/2018
● Performed residential carpentry and home improvement projects including repairs, installations, and renovations
● Worked directly with homeowners to assess needs, explain solutions, and ensure customer satisfaction
● Read and followed project specifications, measurements, and work orders accurately
● Used hand and power tools safely to complete projects on time and to quality standards
● Communicated project progress clearly with customers and team members
● Maintained a clean, safe worksite while meeting deadlines and company expectations Education
Associate Degree in Business Management
Prince George’s Community College — Bowie, MD
2016
Desmond Walsh
***************@*****.***
Landover, MD
References available upon request
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