Customer Service & IT Support Professional

Objective

I am a highly skilled and personable in customer service and relations

liaison. I specialize in customer retention, sales, and service. My goal is to obtain a position in the field of customer service/ Information Technology Department where my skills will be most utilized and expanded exponentially. I look to be placed with a company and/or corporation where my skills can be used, tested, and proven to help me excel as a team player and customer service professional. Front Desk Agent, Courtyard Marriott

Buckhead Atlanta, GA — 2022 - Current

Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk of a hotel. Typically the front desk functions included Checking-In, Checking-out guest, reservations, responding to guest complaints and coordinating request. Personal Caregivers Assistant, Home Instead

Atlanta, GA — November 2021-2022

Assist residents with bathing. Provide care and assistance to private individuals. Assist Alzheimer's patients with medication, meals, clothing and other daily functions. Provide assistance for primary caregiver by providing companionship to elderly client. Provide companionship services that stimulate, encourage, and assist seniors. Work mostly with Alzheimer/ Dementia patients. Care for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.

IT Specialist, U.S. Small Business Administration

Atlanta, GA — November 2018-2020

Researches and writes a variety of documents and material on the office program plans and resources. Serves as LAN Administrator with responsibility for troubleshooting equipment and software problems; conducts individual or group training sessions. Responsible for time and attendance reporting, maintenance and submission of orders for office supplies and coordination of equipment repair. Maintains records pertaining to equipment and property and serves as point of contact for all office services.

Education

Colorado Technical University — Bachelor Degree program Kenneth Plez

SKILLS

470-***-**** ATLANTA ******@*****.***

CUSTOMER SERVICE

PROJECT MANAGEMENT

NETWORK

TROUBLESHOOTING

MacOS

WINDOWS OS

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