Inventory & Operations Associate with Leadership
Resume:
Louwanna Tevis
Pinewood, SC *****
*********@*****.***
Professional Summary
To get started right away. I enjoy being an active part of the production system along with problem solving issues. My goal is to become a reliable asset with a long and hopefully future, full of upcoming opportunities.
Willing to relocate: Anywhere
Work Experience
Inventory Manager
Love’s Travel Stops-Summerton, SC
January 2025 to February 2026
• Implemented a new inventory tracking system that reduced stockouts by XX% and improved overall inventory accuracy
• Conducted regular audits of inventory levels to identify obsolete or slow-moving items for liquidation or discontinuation
• Collaborated with cross-functional teams including logistics personnel to ensure seamless coordination between inbound shipments and warehouse operations
• Maintained accurate records of all purchase orders, invoices, contracts, and other procurement-related documentation
Server/Cashier/Waitress
Waffle House-Sumter, SC
September 2023 to October 2024
This was where I realized I had so much potential for more. There was money control, cashier responsibilities, customer service and customer care. This job involved a large amount of communication. I have been mentioned a few times on community page for outstanding care and service. Attention to detail and cleanliness task was also a part of daily task Assistant Manager
Family Dollar-Dalzell, SC
January 2022 to March 2023
In this job I was able to become very efficient with receiving shipments, and inventory, stock to shelves. I would also manage 4-6 personal. Cash handling and reports were learned in this experience. Once again customer service was a key essential with this career path also. Keeping up with timeframes for sales and displays was also something I found important as an assistant manager. Gas Attendant/Cashier
Golden Grocery-Manning, SC
July 2020 to December 2021
At this job I worked alone. Everything on my time. Cash handling, receiving shipment, inventory count on tobacco and lottery. Customer service and convenience store. Light basic daily cleaning. Assembly Line Worker/Material Handler
Meritor-Dalzell, SC
January 2020 to March 2020
With this job it was unfortunate that it was a temporary position, through a temp agency. I enjoyed being material handler, making sure everyone had the things that they needed. It was a rotating line so I was able to experience multiple task throughout the day. Call Center Customer Service Representative
Sykes Enterprises, Incorporated / Chase Bank / Bank of America-Sumter, SC October 2017 to 2019
• Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information
• Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers
• Managed irate or upset customers with empathy and professionalism to de-escalate situations effectively
• Participated in regular team meetings to discuss challenges, share best practices, and collaborate on solutions for improving overall performance
• Recognized by supervisors for consistently meeting or exceeding performance targets on a monthly basis
• Consistently met or exceeded individual performance metrics including call quality, average handle time, and first-call resolution rate
Education
Business Management Major Accounting
Central Carolina Technical College-Sumter, SC
January 2003 to December 2004
Ged
Lorain County Community College-Lorain, OH
December 1999 to January 2000
Upper secondary education
High school diploma or GED
Skills
Google Workspace Retail math Quick service & fast food restaurant Dietary aide experience Business Management Staff development Inventory optimization Customer service Detail Oriented Order processing Organizational skills Billing issue inquiries Managing teams in a customer support role - Largest customer support team managed (16-20 team members) Phone communication Banquet experience Team management - Team management (16-30 team members) Analysis skills Hotel customer satisfaction operations Internal employee customer service Improving customer support response time - Customer support response time improved (More than 30%) Customer service manager experience Cash Handling Accrual accounting Call center Bookkeeping Casual dining experience Microsoft Word Phone etiquette Office experience Administrative experience Restaurant management Sales campaign performance metrics Client interaction via phone calls Profit and loss analysis Microsoft Office Guest services Accounts payable Cost management Fast casual experience Sales analysis Food safety management Pricing Grammar Experience Customer returns handling Payroll Time management Treasury management Call center experience Handling customer exchanges Forklift Customer issue escalation Hotel experience Hospitality Kitchen experience Dishwashing Accounts receivable Manufacturing Hospitality management Teamwork Hiring Microsoft Outlook Data interpretation Typing In-person customer service Expense management Individual consumer customer service Banking Communication Multi-line phone systems Microsoft Excel Motel experience Leadership Food service inventory management Stakeholder relationship building Inventory management Team development Math Task prioritization Management Customer relationship building Reports/Logistics Inventory Construction painting Order inquiry handling Computer operation Cross- functional team management Key Performance Indicators Client services Customer support - Customer support experience (3–5 years) Cooking Packing Customer follow-ups Team motivation (leadership skill) Computer skills Dietary department experience Mentoring Cost control Fabrication Laundry Front desk Computer literacy Customer support experience within retail industry Food service management Data entry Grilling Managing hospitality teams - Largest hospitality team managed (11-30 team members) Shipments Call center agent experience Financial services Picking
& packing Patient interaction Problem Solving Materials Handling Bank Reconciliation Night audit Operations management
Languages
• English
Certifications and Licenses
Food Handler Certification
ServSafe
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