Resume Title: Skilled Administrative Assistant with Customer Service
Resume:
Cristina Pena
Harlingen, Texas 78552
********@*****.***
Dear: Sir or Madam,
I am applying for your available career position. My resume highlights my skills which were developed through obtained on hand on the job experience. I look forward to the opportunity of working with you/your staff. If selected for an interview. When notified I prefer to be notified by phone if possible at 956-***-****, please.
Thank You,
Cristina Pena
CRISTINA PEÑA
16619 Gonzales St. Harlingen, Tx.78552
956-***-**** ********@*****.***
Career Objectives
To obtain employment with a company that provides professional career growth, utilizing my Clerical and Customer Service skills, towards a rewarding path.
Work History
(DO NOT CONTACT PLEASE)
Mcdonalds,REE Inc. (BG Foods) Main Phone: 956-***-****
23994 N. Stuart Place Rd. General Manager Erica
Harlingen Texas 78552
(Part Time ) Lobby position
November 4, 2024 – (Still employed, WORKING ONLY 1 DAY SATURDAYS)
Maintenance, restocking and assisting customer requests, answering questions.
Sagility Healthcare, LLC. Main phone 804-***-****
8465 Gran Vista Bswift Dept. 915-***-****
El Paso, Texas 79907 Supervisor TL: Martha De La Rosa
Remote Bilingual Customer Service Representative Phone: 914-***-****
Bswift CVS Bilingual, transferred then after that to BAU Ongoing
March 24,2022 - June 26,2023
Calls and chats enrolling customers into health plans offered, confirming documents received, transferring calls, documenting calls, creating a ticket for a case request/appeal/review.
Escalated issues or concerns to other departments when necessary.
TRANSFERRED TO: Elizabeth Gonzalez 956-***-****
Advanced Call Center Technologies
1514 S 77 Sunshine Strip
Harlingen, Texas 78550
Customer Service Mortgage Representative
January 6, 2020 - March 7, 2022
Customer service receiving calls and called back, authenticating accounts, did claims,data entry, answering questions, payments, calculating, sales, transferring calls, sent documents (emailed, faxed, mailed). Escalated issues or concerns to other departments when necessary.
Advanced Call Center Technologies
1514 S 77 Sunshine Strip Supervisors Gloria Lisa Infante or George Prado 956-***-****
Harlingen, Texas 78552
November 12, 2018– December 31, 2019
Customer Service Retirement Representative
Customer service receiving calls, authenticating accounts, did claims, data entry, answering questions, calculating, transferring calls doing retirement claims. Escalated issues or concerns to other departments when necessary.
Advantage Solutions Sales Marketing LLC.
18100 Von Karman Avenue Suite 1000 Rafael Adame 210-***-****
Irvine CA 92612
October 1, 2017 – May 7, 2018
Event Specialist
Purchasing of product or utensils. Sanitation of appliances/utensils and cart. Organizing utensils/appliances, preparing presentation of cart. Preparing/cooking of food product for sampling. Also promoting of cosmetics, toys or other type of products. Distributing samples, flyers or coupons to customers. Customer Service promoting sales of product verbally informing customers. Storage of utensils and appliances. Trained employees as needed.
Lily of the Desert/Express Temporary Employment Professionals Agencey
324 Industrial Park 956-***-****
Mercedes, Texas 78570
May 17, 2017- August 17, 2017
Packager/Assembly Line Worker
Created boxes, labled and quality control inspection, packaged merchandise, maintenance of area/machines.
Fox Valley Molding/Express Temporary Employment Professionals Agency
5506 East Grimes St. 956-***-****
Harlingen, Texas 78550
July 26, 2017- August 13, 2017
Inspector/Packager/Production Worker
Inspected and cleaned parts. Packaged, labled boxes. Used machines and cleaned them.
Mexican Snacks/Staff Force Temporary Employment Agency
826 FM 509 956-***-****
Harlingen, Texas 78550
April 3, 2017- April 22, 2017
Quality Control Inspector
Inspected potatoes on assembly line, cut off rotted and green parts, kept maintenance of area/ machine.
Harlingen Chambers of Commerce
311 E. Tyler Harlingen, Texas 78550 956-***-****
October 17, 2016-November 17, 2016
Volunteer Office Assistant
(Temporary Sent by Harlingen Texas Workforce Commission)
Bilingual phone calls, updated computer listings of contacts, verified data and notified contacts of future mailing of flyers. Assisted, supervised coworkers with work assigned required responsibilities. Kept office area clean. Organized Inventory list and office. Assisted receiving visitors and clients. Updated with new brochures. Prepared bags and items as instructed with contact information to be distributed.
UCAS University of Cosmetology Arts and Sciences
913 N. 13th St. Harlingen. Texas 78550 956-***-****
May 23, 2016- July 23, 2016
Administrative Assistant
Used Freedom and Guess Vision, Outlook, Excel computer programs. Emailed reports to corporate officials. Scanned documents and minutes of daily meetings. Prepared petty cash reports and checks report used for payments. Created schedule for instructors, delivered them. Assisted in inventory of educational office supplies. Sent out to purchase office supplies and maintenance supplies as needed. Filed, organized files, helped prepare files for auditing, printed out reports, made copies. Posted student hours and corrected student hours, assisted to down load clock, corrected clock punches, prepared bank deposits/counted money,posted financial data, Restocked copier with copy paper. Prepared and delivered educational supplies requested by instructors to classroom area. Helped in observation of classroom instructors. Managed telephones or intercom systems,took messages or informed individuals of call. Trained to restock vending machines when need. Advised and monitored instructors, advised students about getting GPA at required number to maintain financial aid and other financial benefits. Informed
BCFS Health and Human Services
3700 East Harrison Ave STE. 200 Harlingen, Texas 78550 956-***-**** November 16, 2015 - June 17, 2016
PRN File Clerk
Filed, sorted, organized files, alphabatized sorted papers. Received files returned and made documented classroom hours for students and makeup hours. Informed instructors of any student information they needed to contact students. Organized Executive Director's documents as needed. Received verbal training to give orientation to students when needed
files were signed out when taken or signed in when brought back. Prepared packet envelopes. Assisted to close. Front Desk Receptionist took calls and messages. Transferred calls, answered questions, signed for mail . Directed visitors or staff to where they needed to go. Reading incoming materials to determine how and where they should be classified or filed.
Worship Ministries Church
712 N. 77 Sunshine Strip Ste.#25 El Mercado Plaza Harlingen, Texas 78550 956-***-****
December 1, 2014– February 3, 2016
Volunteer Secretary/Director
Filed, sorted, organized labled files. Prepared copies and printed. Kept maintenance of office area. Prepared monthly schedules as a Director for staff. Assured that staff was prepared before hand and actually did what they were scheduled to do. Also did minutes for weekly Board of Trustees meetings.
Pittman and Davis
801 North Expressway 77, Harlingen, Texas 78550 956-***-****
October 21, 2014- December 23, 2014
Customer Service Representative
Phone Operator/Customer Service Representative (Temporary /Seasonal) Answered phone calls, data entry and verified information. Logged in orders and resolved phone call situations, answered customers questions, filled out forms needed by hand and filed forms. Transferred phone calls. Verified fax files to confirm faxes received. Did claims as needed. Escalated issues or concerns to other departments when necessary.
Valley Diagnostic Clinic
2200 Haine Dr., Harlingen, Texas 78550 956-***-****
July 14, 2008-August 2, 2009
Medical Records File Clerk
Filed numerically records, discarded old files, boxed expired files and updated files. Also posted files including reviewing files. Sorted incoming materials to determine how and where they should be classified or filed. Data entry, such as filed numbers, new or updated information, documented information codes into computer systems to support documentation and information retrieval.
West Corporation
1514 Sunshine Strip. Ste.21 B, Harlingen, Texas 78550 956-***-****
December 26, 2007-May 7, 2008
Customer Service Representative
Data entry customer service, bilingual inbound calls, did claims,communicating with customers by telephone to provide information about products or services. Canceled accounts, or obtained details of complaints. Checked to ensure that appropriate changes were made to resolve customers' problems. Logged in and finalized orders. Escalated issues or concerns to other departments when necessary.
Unlimited Fragrances
513 Q St. Harlingen, Texas 78550 956-***-****
November 1, 2004- April 12, 2005
Sales Representative-Temporary/Seasonal
Outdoor sales door to door and businesses all over the Rio Grande Valley.
Way of the Cross Ministries 956-***-****
224 North F St. Harlingen, Texas 78550
May 1, 1997- February 21, 1999
Volunteer Receptionist/ File Clerk
Answered calls, filed files in alphabetical order, manual data entry to applications of clients in need of food and clothing. Verified data of each applicant. Assisted organized clothing and stocked food to be given to clients. Numerically logged in information and dates of their necessary return of clients.
Education
HARLINGEN HIGH SCHOOL 1201 East Marshall St., Harlingen,Texas 78550
High School Diploma (08/1989-05/1992) 956-***-****
TEXAS STATE TECHNICAL COLLEGE 1902 N. Loop 499 Harlingen, Texas
78550 956-***-**** (09/1992-11/1992)
Medical Information Specialist Program GPA 3.158 and total acredted hours 19
Medical Terminology Class, Anatomy & Physiology I Class, Filing Class
LOAVES AND FISHES OF THE RIO GRANDE VALLEY 514 S. E St. Harlingen, Texas 78550
Certified Certificate of Computer Training (11/2015-03/2016) Certified Instructor: Ruben Garza 956-***-**** or 423-1014
4.0 GPA
Driver's License Class C - Standard Driver's License
Computer Skills
Terminal (PDT, Mainframe Terminal, etc.)
·Internet Browser (Internet Explorer, Firefox, etc.)
·Personal Computers, emailing, attaching, copy, paste
Word Processing Software Training: (Introductory, Advanced, Post Advanced Microsoft: Access, Excel, Outlook, Power Point, Word, Windows..
Copiers, Faxes, Printers, Calculators, Scanners, Data Entry, Intercoms
Typing: 35 wpm
Language Skills
English-Excellent (Read, Write, Speak),Spanish-Good (Read,Write,Speak)
References:
Cynthia A. Vasquez, CCII, Court Clerk Collections Specialist
115 E. Commerical Ave. Office: 956-***-****
La Feria, Texas 78559,5002 Cell: 956-***-****
*****@*************.***
Amanda M. Morales TRMC, CPM City Secretary Human Resource Director
115 E. Commerical Ave.
La Feria, Texas 78559,5002 Office: 956-***-****
********@*************.***
Melissa A. Landin was Director of Convention & Visitors
Bureau/Public Information Officer (Harlingen Chambers of Commerce)
311 Tyler Harlingen, Texas 78550 956-***-****
*******@***********.** Cell 956-***-****
Ruben Garza was Teacher at Loaves and Fishes Of The Rio Grande Valley
P.O.Box530613 Harlingen, Texas 78550 956-***-**** or
***********@**********.*** home:956-***-****
Gilbert Deleon- Instructor, Pastor
1808 W. Jefferson Ave Harlingen, Texas 78550
*********@*****.*** 956-***-****
Heather Freeman Trainner Work: 336-***-****
Sagility Healthcare LLC.
8415 Gran Vista
El Paso, Texas 79907
Contact this candidate