Property Management Professional with 5+ Years Experience

MELISSA DUMESNIL

Property Management Professional

Cleveland, TX 254-***-**** **************@*****.*** ASSISTANT PROPERTY MANAGER LEASING MANAGER

Results-driven property management professional with 5+ years of onsite and multi-site experience supporting multifamily operations, leasing, resident relations, and compliance. Proven ability to reduce delinquencies, improve occupancy, streamline leasing workflows, and support regional leadership. Highly organized, tech-savvy, and customer-focused. PROFESSIONAL EXPERIENCE

Asset Living – Houston, TX

Assistant Property Manager March 2024 – August 2025

• Supported daily operations of multifamily communities including leasing, rent collection, resident relations, and vendor coordination

• Assisted with lease administration, renewals, notices, and delinquency tracking

• Achieved a 15% reduction in delinquency through proactive resident communication and follow-ups

• Coordinated with maintenance teams and third-party vendors to ensure timely service resolution

• Trained and onboarded new team members to improve consistency and productivity

• Ensured compliance with Fair Housing regulations and Asset Living policies

• Collaborated with regional managers and ownership to support occupancy and revenue goals MLDC Management LLC – Houston, TX

Leasing Agent March 2021 – February 2023

• Managed full leasing lifecycle including tours, applications, screenings, and move-ins

• Maintained accurate leasing files, renewals, and resident records using Yardi

• Consistently exceeded monthly leasing goals and contributed to increased occupancy

• Supported resident retention and communication initiatives Southern Management Corporation – Houston, TX

District Manager March 2020 – September 2021

• Oversaw operations for seven properties, supervising staff, training, and performance management

• Conducted virtual meetings and implemented compliance initiatives

• Improved customer retention and reduced employee turnover

• Led conflict resolution and promoted a positive work culture SKILLS & TECHNOLOGY

Property & Leasing Management Assistant Property Operations Resident Relations Rent Collections & Delinquencies Vendor Coordination Fair Housing Compliance Training & Team Leadership Conflict Resolution Administrative Support Yardi Entrada Microsoft Office Suite Google Workspace Excel & Spreadsheets Remote Communication Tools (Zoom, Teams) AI Productivity Tools Time Management

EDUCATION

Associate Degree – Business Management

Lee College, Baytown, TX

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