Versatile Administrative Professional with Client-Focused Service
Resume:
Independence, KY *****
*****************@*****.***
Amber Geesaman
SKILLS
Excellent customer service, 90+ wpm, Microsoft Office, Report and document preparation, Spreadsheet and database creation, EPIC proficient, and excellent computer skills.
EXPERIENCE
Welcome House, Covington, KY — Shelter Advocate
November 2025 - PRESENT
● Maintain accurate records regarding program participants: intake, room numbers, special needs, room checks, work schedules, etc.
● Provide a safe and stable environment for participants. De-escalate situations as warranted due to disagreements and/or substance use.
● Provide meals and snacks in a timely and organized manner.
● Be sure program participants are connected to resources and have basic needs met.
Department for Community Based Services, Latonia, KY — Family Support Specialist II
February 2023 - Current
● Engage in continuous training to improve knowledge of public assistance programs, including understanding the necessary forms, policies and procedures.
● Works with community partners to identify resources and appropriate referrals.
● Utilizes computer systems to confirm client details and determine benefit amounts.
● Works with the community conducting interviews as well as gathering and reviewing documentation for public assistance programs such as CCAP, SNAP and Medicaid.
● Uses strong verbal and written communication skills.
● Independently works on fraud hotline referrals, Ombudsman complaints and other case inquiries assigned by supervisors.
● Provide mentorship to new hires, providing them with guidance and answers whenever they have questions or concerns.
Geesaman Construction LLC, NKY — Office Manager/Administrator 01/2020 - Current
● Maintain client records: name, address, work performed, etc.
● Advertise company: mailings, phone calls, social media, email
● Schedule initial consultations as well as job plans.
● Complete bi-weekly billing/invoicing for payments.
● Track all receipts, income and expenses
Citi Bank, Florence, KY — Customer Service Specialist 12/2018 - 07/2021
● Provide online customer support for credit card accounts through Citi Bank - Close accounts as requested, dispute incorrect charges, provide contact information to other departments as needed, provide statements, review transactions, and explain billing cycles/how to avoid interest/due dates, etc.
Amazon, Online — Virtual Assistant
10/2017-10/2018
● Provide driver support for UK and USA - assist with directions, verify package delivery, etc.
● Provide customer service for customers in UK and USA - tracking packages, ordering replacements, processing returns, etc.
ALM Media LLC, Hebron, KY — Accounts Receivable Specialist 10/2016-11/2017
● Create invoices
● Process statements
● Navigate 5 different systems
● Handle sublets
● Provide prompt customer service to clients
● Respond to emails/phone calls in a timely manner OHC, Edgewood, KY — Front Desk Receptionist
04/2015-07/2016
● Greet patients as they enter the office
● Check in/out patients, schedule appointment
● Manage multi-line phones
● Post payments for billing
● EPIC
● Manage physician/nurse practitioner schedules
● Scan into EMR system
● Support office staff
● Provide loving care to patient and their families Carecall, Inc, Covington, KY — Team Lead
12/2014-04/2015
● Train new agents
● Train all agents on new campaigns
● Build team morale. Create incentives for meeting daily/weekly/monthly goals
● Lead monthly meetings with agents to go over productivity and goals
● Handle supervisor calls
● Provide excellent customer service support
EDUCATION
Kaplan University, Online — AA Medical Office Management Graduation: 12/2012
College Hours Earned: 60
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