Strategic Operations Leader with Psychology-Driven Outcomes

AUSTIN PARKER

phone 901-***-**** *************@*****.***

Strategic operations leader who integrates advanced psychological insight with proven executive leadership to build high-performing teams, optimize complex operations, and deliver measurable, enterprise-level business outcomes. EDUCATION/MILITARY

Capella University

Master of Science in General Psychology, 2014

Completed all Ph.D. coursework in General Psychology Strayer University: Memphis, TN

Master of Educational Administration (M.A.Ed.)

Business Administration Management (MBA), 2009

The University of Memphis: Memphis, TN

Bachelor of Science in Psychology & Sociology, 2007 U.S. ARMY

Combat Engineer, 1992-2000 (Honorable discharge)

PROFILE OF QUALIFICATIONS

● Over 20 years of executive-level experience leading operations, logistics, and workforce strategies across 20+ locations and 100+ personnel

● Proven track record in mentoring and developing high-performance teams through psychology-informed leadership and engagement strategies

● Trusted liaison with public sector and nonprofit partners, including five years with Memphis City Schools, improving outcomes in Title I academic programs

● Accomplished in program management, manufacturing, distribution, customer experience, and stakeholder relationship-building

● Technologically agile with deep proficiency in enterprise platforms: SAP, Oracle, JDE, Kronos, ADP, Hyperion, Manhattan, Brio, and Microsoft Office Suite

● Six Sigma Black Belt certified with strong expertise in Lean methodologies and continuous improvement practices

● Certified Forklift Trainer and HazMat certified; well-versed in federal, safety, and quality compliance standards

● Strategic thinker with exceptional planning, analytical, and critical decision-making skills

● Skilled in resource optimization, project execution, and delivering results within scope, budget, and timelines

● Strong financial acumen with the ability to assess operations, drive cost efficiencies, and enhance profitability

● Committed to developing people-first cultures while aligning operations with broader organizational goals PROFESSIONAL EXPERIENCE

Blues City Brewery, Memphis, TN, April 2022-

Multi-Site Warehouse Manager

● Lead end-to-end operations across warehouse and logistics functions, ensuring seamless coordination of palletizers, transfers, rail movements, shipments, and inbound materials

● Oversee implementation and continuous improvement of warehouse SOPs and the WMS system, driving data integrity and real-time inventory visibility

● Direct daily inventory control and movement of packaging materials, ingredients, and finished goods to support production schedules and fulfillment goals

● Ensure full compliance with GMP, OSHA, FDA, TTB, sanitation, pest control, insurance, and fire code regulations, protecting both operational integrity and regulatory standing

● Collaborate with accounting to reconcile production metrics and deliver accurate nightly balance reports Serve as the senior liaison between shipping coordinators and warehouse staff, reinforcing frontline discipline and fostering a culture of accountability

● Manage labor planning, time tracking, and shift coverage, optimizing resource allocation and minimizing downtime Supervise equipment maintenance and functionality, including forklifts, scanners, and radio systems critical to warehouse communication

● Champion training and performance tracking initiatives, ensuring workforce alignment with safety, quality, and productivity standards

● Drive operational efficiency through proactive process improvements and leadership development across all levels of hourly staff

NDCC Crisis Center, Memphis, TN, Jan. 2017-

Counselor

● Applies psychology-informed leadership to guide and empower with empathy, clarity, and purpose

● Utilizes emotional intelligence and behavioral insight to resolve conflict, build trust, and foster inclusive team dynamics

● Skilled in active listening and constructive feedback to support employee development and engagement

● Coaches individuals through change and challenge using goal-oriented, people-centered strategies

● Creates a resilient, high-performing culture by aligning team motivation with organizational objectives USF Holland, Olive Branch, MS, May 2021- April 2022 Operations Supervisor

● Directed daily logistics operations and delivery planning, optimizing the use of labor, equipment, and time to maximize throughput and service efficiency

● Oversaw dock operations, workforce scheduling, and OSHA compliance, ensuring staffing levels aligned with productivity and safety requirements

● Led the execution of the company-wide safety program, exceeding DOT and internal performance benchmarks across all freight handling activities

● Supervised driver and dockworker performance, ensuring timely, accurate freight loading/unloading and on-time delivery to customer sites

● Implemented operational planning strategies to enhance scheduling, resource allocation, and workflow coordination

● Conducted weekly operational meetings and compliance training to reinforce performance expectations and safety culture

● Led performance evaluations, employee development plans, and succession strategies to support long-term talent growth

● Enforced federal, state, and company policies with a focus on regulatory compliance, labor standards, and operational integrity

● Played a key role in recruiting, onboarding, and retaining high-performing personnel across terminal operations

● Maintained quality standards for freight handling, schedule adherence, and service reliability

● Exercised sound judgment in employee relations, including disciplinary actions, promotions, and conflict resolution in accordance with HR and contractual guidelines

● Ensured data accuracy and operational transparency through timely reporting and system inputs supporting enterprise logistics tracking

Eversana, Memphis, TN, May 2019- May 2021

Operations Supervisor

● Held full operational oversight of shipping and receiving functions in a regulated pharmaceutical distribution environment, ensuring alignment with client SLAs and compliance mandates

● Led a team of material handlers and operations staff, ensuring precise and timely execution of all inbound and outbound logistics activities

● Enforced strict adherence to SOPs, Current Good Distribution Practices (cGDP), and Current Good Manufacturing Practices (cGMP), maintaining regulatory excellence and audit readiness

● Designed and implemented weekly productivity scorecards, driving accountability and improving associate performance across variable workloads

● Collaborated with Operations Leadership to evaluate and implement process improvements that elevated throughput and reduced bottlenecks

● Spearheaded employee development through proactive training, real-time instruction, and performance coaching, supporting a high-performance culture

● Directed inventory management functions, including cycle counts, quality audits, and safe disposal of expired pharmaceuticals

● Monitored time and attendance systems; ensured payroll integrity by managing approvals, punch corrections, and timecard reconciliation

● Executed risk assessments and developed action plans to mitigate operational vulnerabilities and support business continuity

● Oversaw full order lifecycle—from pick/pack/ship to confirm/track/receive—ensuring accuracy, quality, and KPI attainment within budget constraints

● Supervised loading and freight preparation activities, guaranteeing product integrity and regulatory compliance during transport

United Solutions, Sardis MS, Oct. 2016 – May 2019

Production Supervisor

● Leads production teams using psychology-based methods to boost morale, accountability, and performance

● Applies emotional intelligence to navigate high-pressure environments and maintain team cohesion during operational shifts

● Coaches frontline staff through performance challenges using clear expectations, feedback loops, and supportive mentorship

● Drives productivity by fostering a culture of psychological safety, ownership, and continuous improvement

● Resolves team dynamics and workflow disruptions through behavioral insight, conflict resolution, and proactive communication

Graham Packaging, Memphis, TN, March 2013 to Oct. 2016 Production Supervisor

● Developed and executed proactive risk mitigation plans to address both operational and behavioral risk factors, enhancing team safety and production continuity

● Facilitated weekly safety meetings and training sessions, reinforcing a culture of accountability and compliance across all shifts

● Coached and upskilled team members through structured assignments, hands-on mentoring, and performance-based feedback aligned with operational goals

● Demonstrated decisive leadership by addressing production and personnel issues in real time, minimizing disruptions and reinforcing a solutions-focused culture

● Led organizational readiness initiatives by preparing teams to adapt to new technologies, systems, and customer requirements—bridging change with psychological insight and clear communication

● Fostered resilience and adaptability by equipping employees with the tools, knowledge, and support needed to succeed in evolving production environments

Learn IT Systems, Memphis, TN, May 2007 to Aug. 2012 Program Director/ Mentor

● Provided strategic leadership and daily operational oversight for 15 Memphis City Schools participating in the Title I Academic Enrichment Program

● Directed and developed a team of 50+ educators, tutors, and support staff, driving student academic gains through high-impact, data-driven interventions

● Ensured overall program quality—both operationally and academically—by conducting regular site observations, facilitating staff coaching, and standardizing best practices across multiple school sites

● Designed and managed individualized learning plans based on student performance data, behavioral trends, and attendance metrics to maximize student success outcomes

● Created a collaborative learning environment by building strong working relationships with school administrators, teachers, families, and external partners

● Led performance tracking and reporting, overseeing enrollment, student progress, and employee records to meet grant and compliance requirements

● Facilitated goal-setting processes with instructional teams, students, and parents, aligning academic strategies with measurable outcomes

● Spearheaded student enrollment campaigns and tutor recruitment strategies, expanding program capacity and service reach within the district

● Organized and led recurring meetings with school leadership and instructional teams to strengthen partnerships, reinforce alignment, and support program sustainability COMPUTER SKILLS

Microsoft Office (Word, Excel, Access, PowerPoint), Statistical Software (PASW, SAS, SPSS), SAP, JDE, RF devices, warehouse management systems, ADP, Kronos, Oracle, A8 and exposure to Ceridian.

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