Administrative Support & Compliance Specialist

Joann C. Marinelli

423-***-**** ************@*****.***

Profile of Qualifications

Highly accomplished professional eager to contribute 20+ years of experience in Administrative Support, Customer Service, and Team Collaboration toward maximizing a top employer’s success

Influential self-starter who quickly rectifies on-site and virtual challenges by streamlining operations, eliminating risks, and adapting to evolving scenarios within fast-paced environments

Prioritize, coordinate, and manage multiple projects while achieving on-time, on-budget, and high-quality goals

Dynamic communication and interpersonal relation skills with a commitment to discussing issues, corrective actions, and areas of improvement with team members and management

Adept at quickly earning the trust, confidence, and respect to cultivate positive relationships that lead to increases in satisfaction, retention, and repeat business with customers

Professional Experience

Temp Agencies – Reno, NV

Reno Staffing Computer programs, phones and Mailings 2023 - Present

Kelly Services Customer Support and Office equipment

Randstad – Scottsdale, AZ 2021 – 2023

Financial Processing Associate

Ethically handled a large number of client transactions in a timely fashion while adhering to all internal and external regulations

Worked collaboratively with Vanguard Associates in gaining a hands-on understanding of the company’s processing systems, procedures, and computer programs

Consistently ensured compliance with Security & Exchange Commission (SEC) guidelines

Remained in constant contact with peers and management to foster a collaborative team environment

Teletech Communications – Las Vegas, NV 2020 – 2021

Risk & Fraud Agent

Monitored accounts and transactions in real-time to proactively identify and address fraudulent activities

Supervised the reactivation of suspended accounts as necessary

Assisted cross-functional teams with developing fraud prevention strategies and protocols

Maverick Mining Equipment – Blountville, TN 2005 – 2019

Executive Manager

Applied effective interpersonal and negotiation skills to secure cost-effective quotes with equipment suppliers

Strategically coordinated, planned, and managed quotes, overseas shipments, and other administrative support operations for the new start-up company

Promptly resolved customer conflicts to maintain relationships and maximize satisfaction

Oversaw the implementation of Excel programs to optimize equipment tracking accuracy and efficiency

Additional Work Experience

Executive Assistant, Travelbyus – Reno, NV (2 Years)

Education & Professional Development Sociology Major & Communications Minor, Suffolk County Community College Certified Dietary Management / Food Safety & Sanitation, Tennessee Technology Center

Nutrition, Food Service Management, Field Training (150 Hours – Wellmont Medical Center)

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