Senior Scrum Master / PM for Regulated Tech Programs
Resume:
Kate Hanson, PMP, CSM, M.Ed.
**********@*****.***
https://www.linkedin.com/in/kh10012019/
SUMMARY
Senior Scrum Master / Project Manager with 15+ years delivering regulated enterprise initiatives in healthcare, insurance, and cybersecurity. Known for stabilizing delivery, driving execution across distributed teams, and producing measurable outcomes in short-term contract environments.
Certifications
Certified Scrum Master 12/2021
PMI certified PMP since 2001
Introduction to Artificial Intelligence (AI) by IBM
LinkedIn Build your Cloud Computing Skills
Skills
Resource Allocation and Management, Mentoring, Business Process Improvements, Requirements Elicitation and Traceability, Emotional Intelligence, Work Breakdown Analysis, Affinity diagramming, Root Cause analysis. Facilitating sprint planning, daily scrum meetings, sprint review, and sprint retrospective meetings.
Tools
Jira, Confluence, ServiceNow, SharePoint, Oracle BI reporting, Azure DevOps, Microsoft Office 365 including Microsoft Project
Cigna
Sr. Project Manager/Scrum Master November 2022 – March 2025
11/22 – 2/23 Insight Global
Converted to FTE 2/23
Performed as Scrum Master for Cyber Security Metrics Governance which required collection, analysis and scoring of internal security data for the enterprise. Jira and Confluence were the primary tools.
Performed as both Scrum Master and Delivery Manager for the iTouch.io Inventa implementation. iTouch.io Inventa is a sensitive data intelligence engine that uses data discovery and classification to deliver automated, near real-time discovery. Data assets were both structured and unstructured.
oReduced risk
oStabilized delivery
oMet regulatory deadline
oEnabled executive visibility
oSupported audit/compliance success
OnePlan Solutions
Scrum Master/Engagement Manager January 2022 – September 2022
Performed as both Scrum Master and Engagement Manager for an average of 3 – 4 concurrent external clients during their OnePlan project implementation. OnePlan is built on and integrates with the Microsoft Azure Cloud platform and uses Azure DevOps integrated tools.
oCreated project development and business prioritization roadmaps, built strong partnerships with business units, technology teams, and vendor partners to ensure success.
Voya Financial/Insight Global
Sr. Project Manager/Scrum Master March 2021 – October 2021
Co-managed the platform consolidation peripheral applications project; for example, 3rd party anti-virus software and enhanced reporting tools. The project was part of the $80 million Simplification/Modernization Enterprise Strategy.
oBuilt strong partnerships with business units, technology teams, and vendor partners to ensure success.
oEnsured compliance with all software licensing agreements, tracked software versions and provided inputs to the centralized software inventory.
oResponsible for the discovery, mitigation, and documentation of information technology risks.
MassMutual/FastSwitch
Project Manager November 2020 – March 2021
Supported the implementation of a state-of-the-art PMO strategic plan. Influenced stakeholders of the value new reporting procedures/dashboards and collaborative project management delivered.
Developed new and updated existing project artifacts to meet current industry PMO standards. Examples included Business Case justification, Project Charter, Issue log, and Risk Register.
Otis Elevator/Insight Global
Sr. Project Manager November 2019 – March 2020
Managed the transition of applications from UTC to Otis as part of the divestiture. Some applications were retired and replacements were needed which involved data conversions. All activities were tracked in Excel workbooks.
oUpdated “Cutover” tasks daily for all Functional applications.
oValidated application inventories for application disposition and dependencies.
Financial Partners Inc./ March 2019 – August 2019
Sr. Project Manager
Managed the successful delivery of an Internal Audit and Controls report for SOC1 and SOC2. Key stakeholders included the CEO, Risk Management, Internal Audit, Computer Ops, Application Development and Security Administration departments.
Managed the “Legal Document” legacy function transition to Wolters Kluwer, a 3rd party Cloud vendor. The Digital Technology solution involved standard vendor evaluation, selection, contract negotiations and implementation for six client Credit Unions.
o Provided oversight to the business analyst team during data mapping and integrity validation reviews.
Measured Progress - Dover NH December 2017 – February 2019
Sr. Project Manager
Managed the development and execution of an MS-Project plan for the State of Maryland that produced data-driven student assessment solutions and school quality measures.
oRequired extensive scope, schedule, risk, and communication management due to state mandated deadline.
Knights of Columbus IT Division - New Haven, CT 2012 – 2017
Insurance Services Project Manager
Managed a team of up to 22 IT Business Analysts supporting large-scale projects ($1M+) that delivered new products and major enhancements successfully to the mid-size life insurance and annuity markets.
oBuilt strong partnerships with business units, technology teams, and vendor partners to ensure success.
oProvided management oversight for deliverables including (but not limited to) Project Charter, BRD, requirements traceability matrix, communication plan, RACI, Gantt roadmap, detailed WBS,
oManaged requirement elicitation sessions for functional requirements and technical requirement reviews.
Designed a resource allocation application for 60 resources.
Developed and supported a Skills Inventory System.
Cigna/iTech Solutions 2011 – 2012
Project Manager
My cigna.com upgrades
Consulting Assignments 2004 – 2010
Liberty Mutual Group - Portsmouth, NH 1994 – 2004
IT Director and Systems Project Manager
Provided Director-level leadership for the successful major strategic initiative resulting in an innovative solution to process 3rd party/vendor payments for the legal claims paper invoicing problem.
oFacilitated vendor evaluations which required extensive reviews and approval from the Legal department and Sr. Management. The estimated savings were $250,000 annually.
Developed and implemented Project Office policies, procedures and artifacts resulting in a measurable improvement in project success, business, and IT relations.
Managed the Wausau acquisition and integration into Liberty Mutual’s legal and claim environments. A data lake was built to support the transition of the Wausau legal and claim data to the Liberty Mutual legal claim data.
Education
Master’s in Education, Dept. of Organization & Management, Antioch New England Graduate School
Six Sigma Green Belt, Villanova University
Member, PMI Southern New England Chapter
Member, Scrum Alliance
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