IT Asset & Help Desk Specialist

Nasima Aktar

Mobile: 240-***-**** Email: *************@*****.***

US Citizen Clerence: Top Secret

Woodbridge VA 22192

Summary

Driven and energetic IT professional with 5+ years of experience in IT Asset Management Specialist, and technical support roles. I am skilled in IT asset lifecycle processes, laptop configuration, inventory control, and end-user support. Demonstrates strong ability to diagnose and resolve issues related to operating systems, software, hardware, and networks. Seeking a Help Desk / Asset Management position to apply technical expertise, attention to detail, and problem-solving skills in a dynamic IT environment.

Technical Skills

Windows Client-Server Technology (Server 2016, Windows 7/10)

Imaging, OS installation, upgrades & recovery

Printer troubleshooting & peripheral setup.

Network troubleshooting (LAN/WAN, TCP/IP, Wireless)

Active Directory (Users, Groups, Computers, Group Policy)

ServiceNow (SNOW), ILMS, CMDB

Asset tracking & lifecycle management

Microsoft Excel, Word, PowerPoint, Outlook

MS Project

Hardware break/fix & workstation refresh

Professional Experience

Insight Global Washington, D.C.

Asset Management Specialist / Laptop Configuration Team

May 2025 – Present

Execute full lifecycle management of IT assets including receipt, deployment, tracking, and retirement.

Update ILMS, CMDB, and internal platforms to document asset movement, assignments, and verification.

Perform laptop configuration, OS installation, imaging, software updates, and break/fix activities.

Coordinate asset return, verification, and reconciliations for end users and project teams.

Provide peripherals and support users with device requests and replacements.

Support audits, inventory checks, and compliance with enterprise asset standards.

Optimize asset usage and improve asset tracking procedures.

Monitored and updated ILMS, CMDB, and related platforms to maintain accurate asset records.

Verified returned laptops and equipment, updating systems and confirming receipt.

Built, imaged, and configured laptops; installed OS, applications, and security updates.

Processed IT move requests and ensured accurate asset assignment across platforms.

Fulfilled CRQs and asset requests, providing laptops and peripherals as needed.

Communicated asset processes and updates to stakeholders and team members.

Alpha Omega U.S. Department of State, Washington, D.C.

Asset Management Specialist / Laptop Configuration Team

June 2022 – April 2025

Conduct IT asset inventory, lifecycle tracking, and reconciliation.

Update ILMS and CMDB systems, verify returned assets, and close tasks.

Configure and deploy laptops, apply OS and software images, updates, and security patches.

Assist with establishing tracking processes for laptops, desktops, phones, and devices.

Support procurement strategy for IT assets and efficient resource usage.

Monitored and updated ILMS, CMDB, and related platforms to maintain accurate asset records.

Verified returned laptops and equipment, updating systems and confirming receipt.

Built, imaged, and configured laptops; installed OS, applications, and security updates.

Processed IT move requests and ensured accurate asset assignment across platforms.

Fulfilled CRQs and asset requests, providing laptops and peripherals as needed.

Communicated asset processes and updates to stakeholders and team members.

Insight Global U.S. Department of State

Asset Management Specialist / Laptop Configuration Team

Dec 2021 – June 2022

Maintained accurate asset records, tracked devices, and supported end-user laptop requests.

Assisted with IT equipment staging, imaging, deployment, and software installation.

Verified equipment return and updated ILMS and CMDB systems.

Supported audit readiness and compliance policies.

KForce U.S. Department of State

Asset Management Specialist

May 2021 – Dec 2021

Supported IRM Bureau asset inventory & equipment pick-up/delivery.

Assigned and tracked asset tags, serial numbers, and user assignments.

Monitored ServiceNow for requests and performed imaging, refresh, and installations.

Assisted with Active Directory accounts and group policy.

Provided end-user support and documented resolution steps.

Monitored and updated ILMS, CMDB, and related platforms to maintain accurate asset records.

Verified returned laptops and equipment, updating systems and confirming receipt.

Built, imaged, and configured laptops; installed OS, applications, and security updates.

Processed IT move requests and ensured accurate asset assignment across platforms.

Fulfilled CRQs and asset requests, providing laptops and peripherals as needed.

Communicated asset processes and updates to stakeholders and team members.

Ayaan Tech Solutions Verizon, Ashburn VA

Desktop Support Technician

July 2017 – June 2019

Installed, configured, and troubleshot desktops, laptops, printers, and software.

Created and managed imaging with GHOST and performed system upgrades.

Supported connectivity issues, CAC login, certificates, Outlook, and network drives.

Provided inperson support, transported and set up equipment across offices.

Ayaan Tech Solutions World Bank, Washington, DC

Software Test Analyst

Apr 2016 – Jun 2017

Created and executed test plans and cases for web/mobile systems.

Performed functional, regression, UAT, and backend testing.

Used HP ALM, SQL, and Agile/Scrum processes.

Reported defects, managed test cases, and coordinated with developers.

Certifications

Microsoft Azure Fundamentals

Microsoft Server 2016 Administrator (MTA)

CompTIA Security+

System & VMware Administration

Proficient in Microsoft Office Suite

Education

BS in Computer Information Science

Stamford University, Dhaka, Bangladesh.

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