Operations & Administration Leader

JH

JESSICA HELM

*********@*****.*** 812-***-**** Evansville, IN 47711

Data Entry

Contract Administration

Workforce Management

Operations Management

Customer Service

Staff hiring

Staff Management

Event Coordination

Native Building Solutions Evansville,

Indiana

Office Manager

03/2017 - 07/2024

Ensured compliance with applicable laws regarding employment practices. Answered phone calls, responded to emails, routed mail and coordinated courier services.

Monitored inventory levels and placed orders when needed. Developed and implemented office policies and procedures. Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel. State of Indiana - DWD Evansville, IN

DCS Specialist

04/2014 - 05/2017

Assisted in training personnel on proper use of the DCS system by providing guidance and instruction.

• Case Management

Worked with community resources to engage youth in pro-social activities and help families access services.

Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.

Attended hearings with victims to provide emotional support. Maintained confidentiality through stringent handling of charts and data. Informed victims about legal processes and timelines. Worked with care team to assess client needs and discuss collaborative treatment efforts.

Counseled parents on proper child-rearing choices. Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.

Interfaced with local court system, attending court proceedings and working directly with attorneys.

Columbia Health Care Evansville, IN

Activity Director

09/2012 - 03/2014

Collaborated with other departments to coordinate interdisciplinary programming.

Provided education about healthy lifestyles through lectures and workshops.

Organized events such as holiday parties, bingo nights, and movie screenings.

Created monthly activity calendars with a variety of recreational options. Summary

Skills

Experience

Encouraged socialization among residents by organizing group games or outings.

Developed individualized plans for each resident based on their interests and abilities.

Maintained accurate records of participant attendance and progress notes. Supervised volunteers and provided guidance when necessary. Facilitated group discussions on topics such as current events, health issues, and hobbies.

Western Kentucky University Bowling Green, KY

Bachelor of Science in Hospitality And Recreation Marketing 12/2005

Castle High School Newburgh, IN

High School Diploma

05/2000

Education and Training

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