Appointment Setter - Lead Qualification & Scheduling Pro

LaTissha Johnson

Jacksonville, FL • 904-***-**** • ***************@*****.***

Summary

Results-driven Appointment Setter with a proven ability to engage prospects, build rapport, and schedule high-quality meetings that drive business growth. Skilled in warm calling, lead qualification, and CRM management, with a focus on delivering exceptional customer experiences. Demonstrates initiative by proactively refining outreach strategies and improving team workflows. Adept at communicating value, handling objections, and supporting sales teams in fast-paced environments.

Skills & Abilities

Data Entry Accuracy & Record Keeping

Calendar Management & Scheduling Tools

Multi-Line Phone System Operation

Customer Service & Active Listening

Time Management & Prioritization

Sales Strategy & Pipeline Management

Team Collaboration in Fast-Paced Environments

Experience

DEC 2024– JUN 2025

CUSTOMER ACCESS REPRESENTATIVE JMJ FAMILY ENTERPRISES JACKSONVILLE, FL

Registered customers accurately across multiple service lines, ensuring data integrity and compliance with organizational standards.

Verified insurance eligibility and secured pre-certifications and authorizations to streamline patient access.

Arranged financial agreements, collected payments, and performed cashiering duties with precision and professionalism.

SEPT 2023 – JUL 2024

APPOINTMENT SETTER/ DATA ENTRY HOME PERFORMANCE ORLANDO, FL

Handled inbound and outbound calls to schedule appointments and resolve customer inquiries.

Operated multi-line phone systems to manage high call volumes with professionalism and efficiency.

Provided clear and accurate preparation instructions for customers, including arrival times and location details, enhancing overall client satisfaction.

JUL 2023 – AUG 2024

SALES MANAGER VELOCITY BUSINESS SOLUTIONS ORLANDO, FL

Spearheaded sales efforts for digital marketing solutions tailored to small and medium-sized businesses, including branding, lead generation, and customer engagement tools.

Cultivated strong client relationships through personalized outreach, warm calling, and strategic messaging that resonated with SMB audiences.

Identified high-potential leads and executed targeted prospecting campaigns, boosting client acquisition and retention.

Education & Certifications

GED, 1995

BLS CERTIFIED, 2024

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