Administrative Support Specialist with Medical Office Experience
Resume:
ERNNITA STITH
Suwanee, Ga. *****
*********@*****.***
Objective: To obtain an administrative position that is meaningful and challenging; that contributes to my daily knowledge and growth as a medical professional.
•Education:
•Javelin Technical School, Atlanta, Ga. 2005-2006, (Medical Billing & Coding)
•Tennessee State Univ., Nashville, Tn. 1982-1984
•Skills:
•Microsoft Word, Outlook, Excel, PowerPoint, Data entry, el-Clinical Works, EMR, EPIC system
•All Scripts, Surgery scheduling, ICD-9, ICD-10, CPT codes, NPI registry, 60 wpm, UNHC
•Availity (BCBS) Health Information Network, Club Drive, Optimist, Zansor Referralink,
•HIPPA and OSHA training, Humana Tricare, Medicare, Medicaid, Advanced MD, Practice Fusion,
•Accounts receivable, Superior customer service, Multi-Tasking, PowerChart, Centricity.
•Emory Heart & Vascular – Johns Creek, Ga.
•Patient Service Coordinator, Oct. 2018-2020
•Check-in & Check-out patients
•Schedule New and Follow-up appointments
•Schedule ECHO, ETT, Nuclear Stress test, EKG
•Triage nurse calls
•Scan documents into systems, fax records, submit medical records request.
•Order Office supplies
•Take patient payments.
•Act as the liaison for the patient and family, working with both administrative and clinical staff from multiple departments to improve the patient's overall experience with Emory Healthcare.
•Sovereign Rehabilitation Physical & Occupational Therapy – Atlanta, Ga.
•Front Desk Assistant, Oct. 2015 – March 2018
•Maintain 98% rate of therapy visits.
•Schedule new and existing patients.
•Check Fax, phone log.
•Post invoices, take payments.
•Verify insurance and get authorizations.
•Scan and enter documents into Optimist system.
•Receptionist, coordinate day to day services.
•Maintain Medical Records, Attorney Liens, and Physician referrals.
•Dr. Earl Pennington, MD, Colon & Rectal Surgery – Suwanee, Ga.
•Office Manager, April 2015 – Sept. 2015 (practice closed)
•Receptionist, coordinating day-to-day services.
•Schedule appointments in Advanced MD, Schedule surgeries.
•Answer all incoming calls and return calls to patients, Clean wait area, clean exam room, problem solve.
• Post Accounts Receivable payments, mailing invoices, customer claims.
•Assist physician in exam room, prepare, clean and sterilize physician instruments.
•Order and stock supplies, Insurance verification.
•Put together materials pertaining to health issues.
•Children’s Medical Group, Atlanta, Ga.
•Referral Specialist, July 2010 – March 2015
•Process incoming and outgoing calls to secure referrals and authorizations from patients, providers and insurance companies.
•Process physician referral orders (EEG, CT, MRI, etc.) using EMR system, including authorization.
•Coordinate new ST/OT.PT therapy referrals as well.
•Responsible for processing referrals for patients as ordered by the provider.
•Responsible for communicating with the referring physician when additional information is required to complete the referral.
•Accountable that all relevant records are sent to the referral service provider to schedule appointment.
• Extensive customer service.
•Children’s Medical Group, Atlanta, Ga.
•Front Desk Representative July 2006 – July 2010
•Welcome patients and explain the services available.
•Schedule appointments, receptionist.
•Answer all incoming phone calls in a timely manner and address all outgoing calls promptly.
•Register patients in the system.
•Review and verify all insurance coverage.
•Mail/ email new patient information packet.
•File and scan charts.
•Attend all staff meetings.
•Plan office events, Doctors Day, Holiday luncheon, Administrative Day.
•Homeowner’s Mortgage of America, Inc. Marietta, Ga.
•Administrative Assistant, July 2004 – November 2005
•Urban America, L.P. – New York, NY
•Administrative Assistant to VP of Acquisitions
•April 1999 – Sept. 2001
•Morgan Stanley Dean Witter, New York, NY
•Market Data Coordinator
•April 1997 – April 1999
•Airborne Express, New York, NY
•Courier Dispatcher (Evening part-time)
•April 1996 – April 1997
•FedEx Ground, Brooklyn, NY
•Administrative Assistant
•January 1994 – January 1995
•The Bank of New York, Harrison, NY
•Account Reconciliation Clerk
•June 1986 – July 1991
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