Client Services & Office Administration Leader

Erin Saunders

Tavares, FL *****

************@***.***

+1-352-***-****

Work Experience

Call Center Manager

Mid Fl Eye Center-Mount Dora, FL

Present

Inbound/Outbound calls, Referrals, Triage patients over the phone, payroll, management of Call Center staff

Patient Care Coordinator

Mid Florida Eye Center-Mount Dora, FL

December 1998 to Present

Checking In/Out Patients, Insurance billing, Setting appointments & Triage of patients Office Administrator

First Florida Funding-Tavares, FL

July 1991 to November 1998

Prepared mortgage applications, ran credit reports, helped customers dispute or pay balances needed to purchase a home. Assisted in ordering and maintaining office supplies and equipment. Customer Service Representative

Florida Power Corp. /Progress Energy/Duke Energy-Eustis, FL May 1988 to July 1991

Customer service, billing & collections, establishing New Accounts as well as handling disconnection & transfer of electrical service.

Education

Accounting (Bachelor's degree)

Lake-Sumter State College-Leesburg, FL

August 1986 to May 1988

Skills

• Phone triage

• Processing cash transactions

• Windows

• Computer literacy

• Mobile devices

• Insurance Verification

• Technical Proficiency

• Medical Billing

• Multi-line phone systems

• Financial Report Writing

• Medical terminology

• Computer operation

• Microsoft Word

• Medical Coding

• Basic life support

• Writing skills

• Triage

• Patient charting

Certifications and Licenses

Driver's License

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