Healthcare-Driven Customer Service Professional

**************@*****.***

Kailey Williams

University of Missouri- Columbia, Missouri

Bachelor of Health Science, Pre-Professional Emphasis Graduated- July 2025

EDUCATION

Dean’s List: Fall 2021, Fall 2022, Fall 2023, Spring 2025

CLINICAL EXPERIENCES AND CERTIFICATIONS

Barnes-Jewish Hospital Residency Program St. Louis, Missouri Undergraduate Shadowing (25+ hours)

Shadowed medical professionals in acute care, psych, and dialysis units, observing treatments for renal failure, cirrhosis, and other complex conditions.

Assisted with physical assessments, reviewed charts and scans Gained comprehensive exposure to healthcare delivery, patient care, and residency program operations July 2024

University of Missouri Columbia, Missouri

LPN Shadowing (25+ hours)

Shadowed LPN’s in Family Medicine and Autism Clincs observing and participating in wellness exams, taking vitals, and administering vaccines and allergy shots Gained comprehensive exposure to healthcare delivery and patient care in clinic settings June-July 2025

National CPR Foundation

Basic Life Support Certification

August 2025

PROFESSIONAL EXPERIENCE

Member Experience Lead VASA Fitness

Manager

October 2025- Current

Support the GM by leading, hiring, and developing a high-performing team while ensuring smooth daily operations and proper staffing

Lead by example to create and maintain VASA’s “UPLIFT” culture, coach team members to deliver a welcoming, non-intimidating guest-to-member journey, drive results, and promote REVIVE sales Business Owner Nail Technician

Entrepreneur

Delivered personalized client services in a high-volume setting, ensuring client satisfaction and retention. Managed appointment scheduling, billing, and record-keeping with accuracy March 2019-Current

Fitness Instructor VASA Fitness

Pilates and Barre

October 2025- Current

High energy instructor with a strong background in anatomy, physiology, and sports and exercise science Designed and led high energy classes with a diverse clientele Boost engagement through focusing on musicality and motivation

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