Customer Support Specialist and Administrative Clerk

Chino, CA ***** 909-***-**** **************@*****.***

BRANDON FLETCHER

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. PROFESSIONAL

SUMMARY

SKILLS Retail Sales Customer

Service

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Customer Needs

Assessment

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● Account Management

● Order Fulfillment

Credit Card Payment

Processing

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● Administrative Support

● Shipping and Receiving

● Safety and Security

● Conflict De-Escalation

● Security Screening

● Inventory Auditing

● Local Delivery

● Typing 45 WPM

CUSTOMER SUPPORT SPECIALIST 11/2022 to Current

Crafty Kreations, Ontario, CA

STAFFING CLERK 01/2019 to 05/2021

Redcap Staffing, Portland, ME

WORK HISTORY

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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● Responded to customer calls and emails to answer questions about products and services. Multitasked to handle diverse customer needs in high-volume sales setting, prioritizing tasks to keep up with challenging deadlines.

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Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.

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Boosted productivity by keeping office records current, well-organized and efficiently accessible for various needs.

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● Provided clerical support, addressing routine, and special requirements. Upheld strict visitor security protocols for staffing office, effectively protecting assets and personnel from unauthorized visitors.

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Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

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● Trained and supervised employees on office policies and procedures. Conducted reference checks and screening of potential candidates to support onboarding process.

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● Coordinated job postings and advertisements for maximum exposure and response rate.

● Managed applicant tracking system (ATS) database by entering, updating and maintaining SECURITY OFFICER 01/2016 to 12/2018

Tailor Made Events, Portland, ME

candidate contact details, resumes, and supporting documentation. Crafted detailed job descriptions and job postings, obtaining necessary information from hiring managers.

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● Pre-screened resumes prior to sending to corporate hiring managers for consideration. Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

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● Conducted regular patrols of key areas to spot and control security concerns. Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

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Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

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● Acted quickly during emergency situations to reduce opportunity for damage and injury.

● Checked and verified photo identification prior to granting facility access.

● Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

● Screened individuals and prevented passage of prohibited articles into restricted areas.

● Monitored CCTV cameras and alarm systems for security breaches. Deering High School, Portland, ME

General Studies, 06/2016

EDUCATION

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