Dispatcher/Owner with Client-First Service Focus
Resume:
DERRICK WEEDON
Dispatcher/Owner
******** ***********@*****.*** https://www.linkedin.com/in/derrick-weedon-347*****-** Chebanse, 60922, US American American
EXPERIENCE
Dispatcher/Owner
Mega Fury Services
04/2024 - Present United States
Delivered customer service support to clients and drivers, addressing inquiries and issues with professionalism increased 20% revenue within one month
Maintained precise records, schedules, and compliance documentation
Implemented efficiency improvements that streamlined operations, resulting in reduced delays and enhanced client satisfaction Driver
Lyft & Uber
04/2022 - Present Chebanse
Provided safe, reliable transportation while prioritizing exceptional customer service, achieving a rider rating of over 90% Addressed customer questions, concerns, and in-app issues in real time, ensuring a positive passenger experience
Dispatcher
St. Anne
04/2017 - 05/2022 St. Anne
Responded to customer calls, efficiently dispatched services, and communicated updates with empathy and professionalism Resolved service concerns and complaints calmly, significantly enhancing customer satisfaction and increased 20% revenue within one month
Sales Team Member
Arak Auto Sales
07/2022 - 09/2022 Kankakee
Guided customers through the purchase process with clear explanations of products and services
Established trust with customers by actively listening, addressing their concerns, and providing personalized solutions Support Specialist
DSP The link
05/2018 - 05/2021 Norfolk
Supported individuals with daily needs, demonstrating strong patience, communication skills, and service orientation Documented progress and ensured safety and compliance in delivering care
EDUCATION
GED
GED Kankakee Community College
01/2006 - 2010 Kankakee, United States
Kankakee Community College
Kankakee, United States
Kankakee, United States
SUMMARY
Dispatcher/Owner Dispatcher Customer
Service Expert Operational Efficiency
Conflict Resolution Proficient Dispatcher and
Owner with extensive experience in customer
service and transportation. Over five years of
experience in dispatching and driving roles,
consistently achieving high customer
satisfaction ratings. Successfully implemented
efficiency improvements that reduced delays,
enhancing client experiences. Known for
resolving issues while maintaining positive
communication. Eager to leverage these skills
and dedication to excellence at organizations
that prioritize exceptional service.
LANGUAGES
English
Native
SKILLS
Additional Skills
Customer Service Support CRM
Ticketing Systems Order Entry
Data Accuracy
Tools & Technologies
Remote Collaboration Tools Zoom
Teams Google Workspace
MS Office
Interpersonal Skills and Soft Skills
Conflict Resolution De-escalation
Time Management Prioritization
Verbal Communication
Written Communication
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