Customer Success & Data Operations Professional

TAOFEEK OYEBOLA

Plano Texas, ***** **************@*****.***

PROFILE SUMMARY

Detail-oriented Customer Success and Data Operations professional with 10 years of experience supporting customers, resolving complex issues, and managing high-volume data processes. I am skilled in data entry, Excel reporting, quality assurance, and analyzing customer or product data to drive improvements. Recognized for accuracy, strong problem-solving abilities, and the ability to translate customer needs into actionable insights. Seeking roles in data entry, data analysis, customer support, or customer success.

CORE SKILLS

•Customer Relationship Management: Client Relationship Building, Relationship Management, Conflict Resolution, Customer Onboarding, Customer Retention, Customer Advocacy

•Communication & Interpersonal Skills: Excellent Orator, Great Presentation Skills, Empathy, Positive Attitude, Cross-Functional Team Collaboration

•Technical Skills: Shopify, Gorgias, Microsoft Excel, Data Visualization, Proficiency in Windows OS/Mac, Microsoft 365 Office Applications, Windows 10 and 11 Operating Systems

•Analytical & Problem-Solving Skills: Logical Thinking, Complex Problem Solving, Time Management, Multitasking

SKILLS AND COMPETENCIES

Data & Technical:

Excel (Pivot Tables, VLOOKUP, Data Cleaning)

Data Entry & Quality Assurance

Reporting & Documentation

Shopify, Gorgias, B2B Platforms

Microsoft 365 (Outlook, Teams, SharePoint)

Customer Success & Soft Skills:

CRM & Ticketing Support

Troubleshooting

Customer Onboarding & Retention

Communication & Collaboration

Problem-Solving & Time Management

WORK EXPERIENCE

Trend Marketing Canada (E-commerce) June 2021 – Till Date

Customer Success & Data Operations Specialist

Key Responsibilities

•Managed customer inquiries related to product data, pricing, availability, and order status, reducing order-related complaints by 10%.

•Audited missing or incorrect product listings on the B2B site using Excel, improving data accuracy and reducing order errors.

•Created and updated product catalogs and customer profiles, ensuring consistent and clean data across the e-commerce platform.

•Collaborated with the development team to troubleshoot B2B website issues and streamline workflows.

•Identified order issues early through data review and coordinated with logistics to minimize delays and customer disruption.

•Delivered customer support via email and phone, contributing to a 15% increase in customer satisfaction scores.

•Provided technical support for Shopify and internal systems, ensuring accurate back-end data management

Tek-Experts October 2020 – May 2021

Technical Customer Success Specialist

Key Responsibilities

•Delivered technical support for Office 365, resolving complex issues for corporate customers and maintaining a 95% satisfaction rating.

•Conducted incident investigations and technical recovery calls, analyzing system data to determine root causes and recommended solutions.

•Maintained accurate logs, customer records, and documentation to support reporting and compliance requirements.

•Collaborated with engineering and escalation teams to resolve advanced issues related to mail flow, security, and compliance.

•Acted as first-line support for Microsoft 365 applications, applying analytical skills to identify patterns and prevent recurring issues

WILLY-BOLA ENTERPRISES NIGERIA LIMITED November 2008 – November 2025

Freight Forwarding

•Coordinated end-to-end international shipments, including booking, documentation, and customs clearance to ensure timely delivery.

•Communicated daily with carriers, warehouses, and clients to track cargo status and resolve transit or compliance issues.

•Prepared and verified import/export documentation (commercial invoices, packing lists) in line with trade and customs regulations.

•Optimized freight routes and negotiated rates to reduce transportation costs while maintaining service quality.

•Delivered proactive shipment updates and problem-solving support, strengthening customer relationships and operational efficiency.

EDUCATION

• B.Sc. Banking and Finance University of Lagos, Lagos State, Nigeria. 2001 - 2006

CERTIFICATIONS, TRAININGS AND TECHNICAL COMPETENCIES

• Microsoft 365 Office Applications

2020

• Windows 10 and Windows 11 Operating System

2020

• Google Data Analytics Course

2022

• Customer Service Fundamentals

2022

• HubSpot Academy Customer Success Training

2025

• Communications Foundations

2025

• Customer Success Management Fundamentals

2025

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