Bilingual Data Entry and Dispatch Specialist

ELIZABETH BUSTAMANTE

North Plainfield, NJ ***** 908-***-**** **********@*****.***

Willing to relocate: Greenville, NC Seattle, WA

Authorized to work in the U.S. for any employer

Professional Summary

Dedicated, bilingual (English/Spanish) professional with over 10 years of customer service experience and 5 years of supervisory and eligibility coordination expertise. Skilled in managing caseloads, leading teams, and ensuring compliance with federal and state guidelines. Recognized for exceptional communication, organization, and problem-solving skills with a proven ability to handle sensitive information and deliver outstanding client experiences in fast-paced environments.

Core Strengths

Eligibility & Case Management

Customer Service Leadership

Data Entry & Quality Assurance

Conflict Resolution & Client Advocacy

Bilingual Communication (Spanish-English)

Team Supervision & Staff Training

Compliance & Documentation Review

Microsoft Office Google Suite Zendesk ADP Paylocity QuickBooks

Professional Experience

Eligibility Coordinator

Staffing Solutions Organization LLC (SSO) – Remote Sept 2023 – Present

Determine and verify Medicaid eligibility with precision and confidentiality.

Manage large volumes of data entry, inbound calls, and returned mail tasks efficiently.

Ensure compliance with program requirements and maintain a high level of accuracy.

Enrollment Specialist

Curry Davis Group – Remote Jan 2023 – Aug 2023

Assisted landlords and tenants with emergency rental assistance applications.

Reviewed, approved, and processed financial documentation for eligibility.

Communicated effectively to ensure client understanding and satisfaction.

Spanish Interpreter

TransPerfect Connect – Remote Feb 2022 – Dec 2022

Provided accurate real-time interpretation for financial, medical, and legal cases, including USCIS.

Maintained confidentiality and professionalism while facilitating client communication.

Customer Service Representative

Navient – New Jersey Mar 2021 – Sept 2021

Supported customers with COVID-19 vaccination registration and scheduling.

Delivered clear, empathetic communication while handling high call volumes.

Social Service Coordinator

Staffing Direct NJDOH – Remote (New Jersey) Nov 2020 – Jun 2021

Conducted contact tracing interviews to identify exposures and provide health resources.

Documented case details accurately to support statewide public health efforts.

Third Shift GPS Analyst / Supervisor

Megabus.com / Coach USA – Elizabeth, NJ Nov 2012 – Dec 2018

Supervised call center operations and handled escalations with professionalism.

Monitored GPS systems for fleet safety, on-time performance, and DOT compliance.

Trained and coached staff to ensure consistent customer satisfaction and operational success.

HR Assistant Coordinator

S.S. White Technologies – Piscataway, NJ Mar 2011 – Mar 2012

Supported HR operations including onboarding, payroll, and benefits administration.

Managed data entry, invoicing, and employee records while maintaining confidentiality.

Education

Associate Degree – Business Administration / Culinary Arts – Middlesex County College

Associate Degree – Communications / Theater – Kean University

Additional Highlights

Over a decade of proven excellence in customer and eligibility services.

Bilingual Spanish–English communicator with experience supporting diverse populations.

Skilled at adapting to new technologies, processes, and work environments quickly.

Passionate about building positive client relationships and promoting service excellence.

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