Administrative Coordinator & Customer Relations Specialist
Resume:
Rhonda L. Blume
Mooresville, IN 46158
*************@*****.***
EDUCATION:
• 150-hour T.E.S.O.L. Certification, July 2020
• Bachelor’s Degree in Business Management, Marian University, May 2010
• Certified Professional in Human Resources, P.H. R., May 1999
• Associate’s Degree in Sales and Marketing and Business Management, Davenport University, June 1989 SPECIAL SKILLS:
*Change Implementation *Excellent Communication Skills * Efficient Follow-up WORK EXPERIENCE:
Holloway Engineering & Surveying Mooresville, Indiana Administrative Coordinator for Surveying and Engineering Operations February 2024 – Currently
• Manage the onboarding process for new customers, ensuring that all necessary documentation and accounts are properly set up.
• Serve as a primary point of contact for clients, addressing inquiries and maintaining strong, positive relationships throughout the project lifecycle.
• Prepare and process accurate invoices in a timely manner based on completed services
• Ensure that billing records are maintained and updated regularly, following up on any discrepancies or adjustments.
• Handle various office tasks including answering phone calls, managing emails, filing documents, and maintaining office supplies
• Assist with other administrative duties as needed to support the team and business operations Camp Atterbury Job Corps Edinburgh, Indiana
Residential Advisor November 2023 – February 2024
• Perform administrative duties involving student passes, leaves, evaluations, progress reports, emergencies, terminations, etc. for assigned shift
• Assist in residential advisor functions as necessary to ensure safety and proper student behavior in the dormitories.
• Communicate with families of students by mail and phone as required to resolve problems and assure the well-being of students
• Coordinate activities of dormitory including entertainment, unit competitions, and unit courts.
• Inspect dormitory areas and recommend facility maintenance work where needed. Direct dorm patrol and daily cleanup.
Allied United Security Indianapolis, Indiana
Operational Intelligence Center (OIC) Communications Specialist January 2023-May 2023
• Answer, evaluate, and prioritize incoming telephone and radio calls
• Communicate effectively with various callers to obtain complete information to determine the necessary level of service to include the need to dispatch police, fire, medical, security or local property management
• Collaborate with on-site security personnel to properly resolve incidents
• Provide pre-arrival emergency or medical instructions to local law enforcement or fire personnel
• Monitor fire/life/safety alarms to determine the necessary level of response
• Escalate and coordinate incidents to the Operational Intelligence Center Supervisor
• Effectively interpret multiple retail center leases, site maps, and computer aided design maps Western Internal School Siem Reap, Cambodia, Asia
English Teacher June 2020-October 2021
• Carried out the aims and objectives of the English Department curriculum from introductory to advanced levels
• Instructed students in individual, small group, and large group settings for the success of all students
• Implied expectation of excellence in the English Department, promote the growth of the programming offered to students
• Maintained high standards as a role model, both in and out of the classroom, while advocating the skills, mission, and objectives of the school and district
• Promoted good citizenship, be understanding and fair, and display a character of integrity
• Effectively communicated with students, parents, and other teachers
• Worked in collaboration with other teachers, across all disciplines, to enhance the learning experience for all students
Beach Boys Taxi and Shuttle Panama City Beach, Florida Taxi Driver July 2013-April 2019
• Picked up passengers at prearranged locations, taxi stands, or high traffic areas
• Assisted passengers with entering and exiting vehicles and assists with any luggage.
• Ensured passengers reach their destinations safely and on time.
• Observed safety regulations and state laws regarding vehicle operation; ensures passengers also follow applicable safety regulations.
• Communicated with dispatchers by radio, phone, or computer to receive requests for passenger service.
• Ensured vehicle equipment such as brakes, lights, windshield wipers, etc., was maintained and operating properly.
• Reported vehicle problems to dispatchers or company mechanics.
• Submitted accident reports when needed.
• Conducted routine maintenance on vehicles including adding gasoline, oil, and water and checking tire pressure; ensures more specialized maintenance and repairs are performed.
• Performed other related duties as required.
• Marketed self for repeat business and requests.
Stoops Freightliner-Quality Trailer, Inc. Indianapolis, Indiana Human Resources Manager February 1995- October 2011
• Retained current employees and recruited potential employees at all six Freightliner dealerships.
• Assisted two automotive dealerships with human resources challenges as needed.
• Administered several different benefit packages, solved health and flexible spending claim issues
• Promoted and implemented safe working habits, lowered the worker’s compensation MOD rating significantly over a five-year period and implemented an Early Return to Work Program.
• Created learning and development programs and initiatives that provide internal development opportunities for employees.
• Partners with the leadership team to understand and execute the organization's human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
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