Retail Store Manager with 10+ Years Leadership Experience
Resume:
Leo Lazarte
** ***** ****, **********, ** T*S*T*
***********@*****.***
Objective:
Dedicated leader with hands-on experience supervising and managing teams in fast-paced environments. Proven ability to collaborate with staff, upper management, and vendors to improve operations, increase sales, and enhance customer satisfaction. Seeking to leverage strong operational, customer service, and team development skills to contribute to organizational success.
Highlights and Qualifications:
o10+ years of retail supervisory experience in the Philippines and Singapore.
oTrain, mentor and motivate staff.
oMonitor employee performance and provide feedback.
oResolve staff conflicts and escalate issues when necessary.
oExcellent organizational skills with the ability to prioritize tasks and manage time effectively.
oAttention to detail in processing financial transactions, reconciling accounts, and preparing reports.
oStrong knowledge of MS Excel for financial analysis, data manipulation, and reporting.
oExperience in financial forecasting, budgeting, and variance analysis.
oEffective verbal and written communication skills for interacting with colleagues, clients, and vendors.
oAbility to troubleshoot accounting discrepancies and resolve issues promptly.
oExperience working collaboratively in a team environment to achieve departmental goals.
Professional Experiences:
Slot Manager
Eagle River Eagle Casino and Travel Plaza
07/2021 – up to present
oOversee the daily operation of the slot machines and electronic gaming devices.
oMonitor and optimize floor layout to maximize player traffic and revenue generation.
oHire, train, schedule, and supervise slot attendants and technicians.
oProvide leadership and guidance to ensure excellent customer service and operational efficiency.
oConduct performance evaluations and provide feedback to staff.
oEnsure high customer service and resolve any guest complaints or issues promptly.
oImplement player loyalty programs and promotions to enhance customer satisfaction and retention.
oEnsure compliance with gaming regulations and internal controls.
oPrepare and manage departmental budgets and expenses.
oGenerate reports on slot machine performance, revenue trends, and operational efficiency.
oCollaborate with the marketing department to develop and execute marketing strategies for the slot machines.
oPlan and coordinate special events, tournaments, and promotions to attract and retain players.
Senior Sales Associate
7-Eleven Whitecourt AB – Canada
10/2020 – 06/2021
oGreet and serve customers with a friendly and positive attitude.
oAssist customers with inquiries, provide product information, and suggest merchandise to meet their needs.
oHandle customer transactions efficiently and accurately using cash registers or electronic scanners.
oMaintain a clean and organized store environment, including stocking shelves, rotating merchandise, and monitoring inventory levels.
oEnsure products are displayed appropriately and shelves are well-stocked throughout the shift.
oPerform routine tasks such as cleaning counters, floors, and equipment to maintain sanitary conditions.
oMonitor product expiration dates and remove expired or damaged items from shelves.
oHandle cash and credit card transactions accurately and responsibly, following all cash-handling policies and procedures.
oBalance the cash register at the end of each shift and report any discrepancies promptly.
oWork effectively as a team to achieve store goals and objectives.
Gaming Audit Officer
Marina Bay Sands Pte Ltd – Singapore
02/2015 to 05/2020
oConduct regular audits of all financial transactions, including gaming revenues, cash transactions, and expenses.
oVerify the accuracy of payouts, markers, and fills.
oEnsure adherence to gaming regulations and internal controls.
oMonitor transactions for suspicious activities and report any discrepancies or violations.
oPrepare detailed audit reports documenting findings and recommendations.
oMaintain accurate records of audits performed and results obtained.
oAssist in the development and implementation of internal controls and procedures.
oProvide support and guidance to casino staff regarding compliance and audit-related matters.
oAudit and reconcile the inventory of gaming chips.
oMonitor and report on inventory movements and discrepancies.
oRecommend improvements to mitigate risks and enhance operational efficiency.
oWork closely with other departments, including finance, security, and gaming operations.
Senior Cage Cashier
Marina Bay Sands – Singapore
03/2010 to 01/2015
oProcess large financial transactions, including cash, chips, and vouchers.
oVerify and reconcile transactions to maintain the accuracy and integrity of financial records.
oEnsure compliance with casino policies and gaming regulations.
oSupervise and train junior cage cashiers on cashiering procedures, policies, and customer service standards.
oMonitor performance and guide to ensure efficient operations.
oProvide excellent customer service to casino patrons, promptly addressing inquiries and resolving issues.
oHandle guest complaints and ensure a positive experience for all customers.
oMaintain strict adherence to security procedures and protocols to prevent fraud and theft.
oComply with gaming regulations and internal controls to safeguard assets and maintain confidentiality.
oPrepare daily reports of transactions, balances, and discrepancies.
oReconcile vault and bank balances at the end of each shift or day.
oOrder and replenish cash as needed to support casino operations.
Educational Attainment:
Binalbagan Catholic College - Philippines
Bachelor of Science in Commerce – Major in Data Processing
School Year 1997 – 2001 – Graduated
Character References:
Available upon request
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