Front office manager/housekeeping manager
Resume:
Lottie Miller
Richmond, VA *****
*********************@***********.***
Work Experience
Front Desk Manager
Hampton by Hilton-Richmond, VA
January 2025 to Present
• Managed front desk operations, including greeting visitors, answering phone calls, and directing inquiries to appropriate staff members
• Developed and implemented efficient office procedures to streamline administrative tasks and improve overall productivity
• Maintained a professional and welcoming reception area, ensuring a positive first impression for clients and guests
• Coordinated scheduling of meetings, conferences, and appointments, effectively managing calendars for multiple executives
• Responded promptly to emails and correspondence from clients, vendors, and internal staff members
• Handled confidential information with discretion while maintaining strict adherence to privacy policies
• Trained new employees on office protocols, systems usage, and customer service standards
• Monitored inventory levels of office supplies and placed orders as needed to ensure smooth daily operations
• Collaborated with facilities management team to address maintenance issues in a timely manner
• Assisted in the planning and execution of company events such as conferences or employee recognition programs
• Prepared reports, presentations, spreadsheets, or other documents as requested by management or team members
• Resolved conflicts or escalated issues between employees or departments in a diplomatic manner
• Supervised the work of support staff including receptionists, data entry clerks, and administrative assistants
• Ensured compliance with company policies regarding security, safety, and confidentiality
• Conducted regular audits of front desk procedures, to identify areas for improvement and implement necessary changes
• Served as primary point-of-contact for building maintenance personnel, vendors, and suppliers
• Managed and updated employee contact lists, distribution lists, and organizational charts
• Coordinated with IT department to troubleshoot and resolve technical issues related to office equipment, software applications, and network connectivity
• Assisted in the preparation of budgets, expense reports, purchase orders, and invoices, ensuring accuracy and adherence to financial guidelines
• Maintained inventory of office supplies, staying within budgetary constraints while ensuring availability
• Trained staff members on proper phone etiquette, customer service skills, and conflict resolution techniques
• Developed and maintained positive relationships with vendors, suppliers, building management personnel, and other external stakeholders
• Conducted regular performance evaluations for front desk staff members, set goals for improvement, and provided ongoing coaching and training opportunities Housekeeping Room Attendant
Hampton Inn Richmond West Innsbrook-Glen Allen, VA January 2025 to Present
• Maintained cleanliness and tidiness of assigned guest rooms, ensuring a comfortable and welcoming environment
• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
• Stocked and replenished amenities such as toiletries, towels, and linens to ensure guests had an adequate supply during their stay
• Inspected rooms for any maintenance issues or damages and reported them promptly to the appropriate department
• Collaborated with housekeeping team members to prioritize tasks and meet daily room turnover goals
• Followed established procedures for handling lost and found items in accordance with hotel policies
• Adhered to strict safety protocols when using cleaning chemicals and equipment to maintain a hazard- free work environment
• Provided exceptional customer service by promptly responding to guest requests or inquiries in a professional manner
• Assisted in training new housekeeping staff on proper cleaning techniques, safety procedures, and hotel standards
• Implemented efficient time management strategies to complete assigned tasks within designated timeframes without compromising quality of work
• Achieved an average room turnover rate of XX minutes per room resulting in improved efficiency of operations
Housekeeper
Hilton Home2 Suites-Richmond, VA
October 2023 to Present
Clean rooms wash dishes make beds clean bathrooms
Prep Cook/Dishwasher
Market at Main-Lynchburg, VA
February 2021 to June 2022
Preped all good for the restaurant and also washed dishes during my shift kept my cooking space clean and neat washed dishes by hand or the dishwasher
Housekeeping
Education
Human Services (Some college)
Bryant & Stratton College-Online
Present
High school diploma or GED
Skills
• Mobile applications
• Food Preparation
• Laundry
• Customer support
• Janitorial experience
• Food service
• Cleaning
• Restaurant experience
• Hotel experience
• Communication skills
• Cash handling
• Food handling
• Grocery store
• Cooking
• Kitchen Experience
• Basic math
• Hospitality
• Cash register
• Cleaning Experience
• Food Service
• Customer service
• Meal preparation
• Cashiering
• Guest services
• Computer skills
• Mobile devices
• Work ethic
• Team management - Team management (1-5 team members) Languages
• English
Certifications and Licenses
CPR Certification
Driver's License
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