Data Entry Clerk with IT Support & AI Training Experience

John Quincy Herring

****.*********@*****.*** 910-***-****

PROFESSIONAL PROFILE

Highly motivated professional with a strong foundation in customer service, leadership, and problem-solving, now transitioning into technology and data science. Proficient in multiple programming languages and committed to leveraging technical skills to drive organizational success. Experience includes IT support, remote technical assistance, and AI data training. SKILLS

● Technical Languages: Python, JavaScript, Java, HTML, CSS, Node.js

● Technical Skills: IT Support, Network Troubleshooting, Hardware/Software Diagnosis, Remote Support, Data Annotation, AI Training, Front-End/Back-End Web Development

● Transferable Skills: Communication, Problem Solving, Adaptability, Stress Tolerance, Leadership, Attentive

PROFESSIONAL EXPERIENCE

AI Trainer (Independent Contractor)

Toloka Past 1.5 Years

● Provided high-quality data annotation and training for AI models, contributing to the improvement of machine learning algorithms.

Independent Contractor

Phil Ellis Associates 2022 - Present

● Delivered on-call technical assistance and remote support to clients, ensuring continuous operational efficiency.

Front Desk Receptionist/ IT Support

SpringHill Suites Wrightsville Beach 2021- PRESENT

● Resolved Technical Issues: Successfully addressed and resolved an average of 25 technical issues per day, including network connectivity problems, hardware malfunctions, and software glitches. Recruiting Corporal and Sergeant

The Citadel Recruiting Staff August 2017 - May 2019

● Demonstrated leadership and communication by promoting The Citadel Military College through engaging tours and personal insights for prospective students and families. Hospitality & High-Pressure Service

Osteria Cicchetti (Bartender), Hiro Steakhouse (Server), Marriott Bar (Bartender/Server) Various Dates

● Consistently delivered exceptional customer service in high-pressure environments, focusing on efficiency and guest satisfaction.

● Cultivated a welcoming atmosphere and leveraged strong communication to actively listen to guest preferences and fulfill special requests.

● Maintained in-depth knowledge of complex menus and processes, applying problem-solving under pressure.

EDUCATION

Western Governors University

● Currently pursuing a Bachelor's Degree in Computer Science, focusing on leadership and organizational skills to enhance team management and business objectives. Mimo Bootcamp & Data Camp

● Completed intensive coding boot camps, achieving proficiency in a wide array of programming languages and web development technologies.

Coursera, Google AI Professional Certificate

Completed a professional certification covering key AI fundamentals and applications. Courses included:

● AI Fundamentals

● AI for Brainstorming and Planning

● AI for Research and Insights

● AI for Writing and Communicating

● AI for Content Creation

● AI for Data Analysis

● AI for App Building

The Citadel, Military College of South Carolina

● Bachelor of Arts in Biology, 2016 - 2019. Cultivated leadership, discipline, and time management skills within a demanding military framework.

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