Cloud Computing & IT Operations Professional

Zain Nisar

College Park, MD 240-***-**** *************@*******.*** LinkedIn Website

Education

Master of Science, Cloud Computing September 2024

University of Maryland Global Campus

Bachelor of Science, Middle School Education August 2022 University of Maryland College Park

Certifications

Microsoft Certified: Azure Fundamentals (AZ-900) March 2024 Technical Skills

Platforms and Tools: Amazon Web Services (AWS), Microsoft Azure, Nginx, Wireshark, PowerShell, Bash, Docker, Linux, Jamf

Cloud Infrastructure: Infrastructure as Code (IaC), Cloud Networking (VPC, Subnetting, Security Groups), Cloud Active Directory Management, Virtual Networks, Cloud Virtualization, Cloud Migration, AWS CloudWatch Experience

IT Services & Digital Systems Coordinator ILIA Baltimore, MD April 2025 – Present November 2022 – September 2023

• Designed and conducted 50 training webinars and seminars targeting students and educators, equipping participants with digital literacy and leadership skills

• Set up Jamf and Apple Business Manager to enroll and manage company Apple devices using Google Workspace accounts for user authentication

• Created and facilitated cybersecurity training covering identity protection, MFA, phishing prevention, data backups, strengthening operational resilience for nonprofit and community-based organizations

• Integrated Salesforce CRM to manage course content, scheduling, class registration for over 50 course offerings, optimizing registration workflows

• Provided technical support and troubleshooting via email, Salesforce ticketing systems, and telephone communication, achieving 95% issue resolution and user satisfaction rates

• Introduced student projects designing impact websites and digital marketing campaigns, fostering cross-team collaboration like agile project environments

Media Operations Coordinator Dar-us-Salaam College Park, MD January 2018 – September 2023

• Collaborated with cross-functional teams and external vendors to deliver over 100 educational and community events, managing logistics, IT resources, and digital infrastructure

• Configured and managed livestreaming systems using OBS Studio, YouTube Live, and network-based AV equipment, expanding audience reach to 8000+ cumulative viewers over 50 broadcasts

• Oversaw setup and troubleshooting of professional-grade audio and visual system, including XLR microphones, digital mixers, and projection systems, achieving 98% broadcast uptime across events Technical Operations Specialist StallionTek Upper Marlboro, MD January 2017 – August 2018

• Led installation, configuration and network integration of company-wide computing infrastructure and communication systems, improving system uptime and functional performance for over 50 employees

• Automated and customized Windows 10 laptop deployments using Sysprep and imaging tools, ensuring compliance with company IT standards

• Authored and maintained IT documentation and quality assurance protocols to secure ISO-9001 certification, ensuring consistent process governance and efficiency Technical Projects

BallotOnline Cloud Migration AWS, Azure, VSCode

• Conducted a 5-year TCO analysis identifying $430K in cost savings through a hybrid AWS-Azure deployment strategy

• Designed and implemented a secure cloud migration plan adhering to AES-256 encryption and GDPR compliance, deploying identity-based access controls (IAM, RBAC) across multi-cloud environments

• Automated multi-region provisioning with AWS CloudFormation, CLI, and Azure ARM templates, reducing deployment time by over 70%

• Deployed scalable AWS infrastructure components (EC2, S3, RDS, IAM, VPC) with encryption at rest

(AES-256) and in transit (TLS 1.2), applying least-privilege access policies to achieve enhanced data security Homelab Deployment Linux, Docker

• Repurposed a desktop PC into a secure Ubuntu-based private cloud environment hosting Dockerized services

(Nextcloud, Portainer, Firefly III, Technitium DNS) for centralized system and data management

• Implemented Pi-hole and Tailscale VPN for encrypted remote access, blocking over 95% of trackers and strengthening network security through zero-trust principles

• Configured automated backups, observability with Glances, and container orchestration through Portainer, ensuring service uptime and simulating enterprise-grade cloud operations

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