Customer Service & Operations Leader with Billing Expertise

Cegrid Green

***** ********** *** ******, **. ***26 773-***-**** ******.*****@*****.***

Objective Obtaining a fulltime position where my 15+ years of experience in high-pressure, compliance driven environments while maintaining a professional and providing high-volume, quality customer service. Profile Motivated, personable business professional, flexible and versatile –able to maintain confidentiality. Work accessibly well with others. Able to compose a strong head under pressure and imbue others. Inimitable people and time management skills.

Skills Summary

Administrative Office Skills Front-Office Operations

Customer Service Inventory Control & Quality Control

Scheduling Quick Books

Sales Tenant Pro 7

Communication Time Management

Professional Experience CUSTOMER SERVICE/PROBLEM SOLVING/INVENTORY CONTROL/ACCOUNTS PAYABLE/RECIEVEABLE Oversee front-office operations and provide impeccable customer service: o Built a repore supported by 90% referral business.

Manage all aspects of day-to-day operations:

o Managed digital multi-phone line system.

o Assist customers, delivery personnel with daily requests and shipments.

• Compile Inventory for products weekly.

• Input all journal entries of Accounts Payable/Receivable daily. o Reconciliation Employment History Help At Home LLC. Home Care Agency – Chicago, Illinois Aug. 2019-Present Certified Nurse-Duties include but are not limited to managing complex and personalized care plans, building strong relationships with patients and family members, adapting to different environments. Assisting with ADL, meal preparing, accompanying clients to and from Drs. Appointments and stores when permitted. Roofing By Hernandez Inc. - LaGrange,Illinois March 2022-December 2022 Billing Department Manager- Duties included having responsibility for the entire billing cycle ensuring accuracy timeliness, compliance and correct invoicing to customers(residential and commercial) for roofing services rendered. Verifying contracts, job completion documentation, materials used, labor hours. Managing collections, ensuring timely payments and addressing disputes or discrepancies and attention to detail. California Gardens Nursing Home And Rehabilitation Center – Chicago, Illinois March 2015-April 2023 Certified Nursing Assistant- Provided continual advocacy for patients’ welfare, rights and needs, entered patients’ data information into medical computer system, answered and directed calls to appropriate departments.

L J PROMISE MGT &REALTY, LLC – Chicago, Illinois February 2009- January 2010 Office Assistant- Attentive to tenant details, created and maintained Expense Reports and confidential files. Input Tenant/Lease information into the TenantPro7 system. Typed letters, memos and reports

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