Remote Customer Service & Admin Specialist
Resume:
Katherine Hope Escalante
Irvine, California
***************@*****.***
Professional Summary
Reliable and detail-oriented customer service professional with experience in hospitality operations, financial reconciliation, remote/call center operations and front desk administration. Proven ability to work independently, manage confidential information, and maintain accuracy in fast-paced environments. Strong written and verbal communication skills with the ability to multitask and meet deadlines. Seeking a remote position with Kelly, Inc. where strong organizational and administrative abilities can support operational excellence.
Core Competencies
Remote Work & Independent Performance
Customer Service & Client Support
Data Entry & Financial Accuracy
Administrative & Clerical Support
Microsoft Office (Word, Excel, Outlook)
Email & Calendar Management
Time Management & Multitasking
Problem Resolution
Confidential Data Handling
Written & Verbal Communication
Education
Continuing Education Classes
Saddleback College, Mission Viejo CA
University Studies
University of Negros Occidental-Recoletos, Philippines
Professional Experience
Night Auditor / Front Desk Team Member
Holiday Inn John Wayne Airport
July 2025 – Present
Conduct nightly audits and reconcile daily financial transactions with high accuracy.
Prepare and distribute daily operational and financial reports.
Manage guest check-ins/check-outs while providing professional customer service.
Handle confidential payment and guest information securely.
Resolve guest concerns independently during overnight shifts.
Maintain organized records and data entry systems.
Demonstrate reliability and accountability with minimal supervision.
Cash Office Personnel / Store Associate
TJMaxx Mission Viejo
September 2022 – March 2025
Managed daily cash reconciliation, deposits, and register audits.
Balanced cash drawers and prepared financial reports with strong attention to detail.
Maintained accurate transaction records and ensured compliance with company procedures.
Assisted customers with purchases, returns, and inquiries in a high-volume retail environment.
Collaborated with team members to support store operations and meet performance goals.
Demonstrated integrity and discretion handling sensitive financial information.
Technical Skills
Microsoft Word, Excel, Outlook
Email Communication & Documentation
Hotel Management Software (if applicable, add system name)
Zoom / Microsoft Teams
Accurate cash handling & reconciliation
Additional Qualifications
Proven ability to work independently overnight
Detail-oriented with strong accuracy
Adaptable and quick learner
Flexible availability for remote schedules
Contact this candidate