Multifaceted Customer Service and Administration Expert

Tiffany Freeman

Tyler, TX ***** ***************@*****.*** 903-***-****

Key Skills

• Customer Service & Client Relations

• Scheduling & Time Management

• Medical Data Entry & EMR Systems

• Insurance Verification & Patient Advocacy

• Microsoft Office Suite & HIPAA Compliance

• Team Leadership & Training

• Warehouse Operations & Freight Handling

Work Experience

Owner & Housekeeper — Tiffany’s Cleaning Service, Tyler, TX

October 2019 – Present

• Manage all aspects of a residential cleaning business, including scheduling, client communication, and quality control.

• Provide top-tier cleaning and organization services while maintaining long-term customer relationships.

• Handle business operations such as billing, marketing, and supply management.

• Utilize GPS and time management tools to coordinate multiple service appointments daily.

Medical Data Entry Clerk / Front Office Patient Advocate / Scheduler — UT Northeast Hospital, Tyler, TX

April 2015 – October 2018

• Scheduled appointments across multiple specialty clinics and verified patient insurance information.

• Processed co-pays, referrals, and authorizations while maintaining HIPAA compliance.

• Supported billing staff with accurate medical coding and documentation.

• Delivered excellent customer service by resolving patient inquiries promptly and professionally.

Caregiver — In Home Services, Tyler, TX

November 2014 – April 2015

• Provided compassionate in-home care and support for family during a time of personal transition.

• Managed household responsibilities and caregiving tasks with attention to detail and empathy.

Customer Service Specialist / Scheduling Supervisor — Tyler Internal Medicine, Tyler, TX

July 2006 – November 2014

• Supervised a team of six scheduling staff and coordinated appointments for thirteen medical providers.

• Verified insurance, processed authorizations, and maintained secure detailed patient documentation.

• Managed over 300+ daily patient calls with professionalism and efficiency.

Truck Loader — Target Distribution Center, Tyler, TX

January 2006 – June 2006

• Loaded freight for outbound shipping while maintaining accuracy and safety.

• Operated in a fast-paced warehouse environment requiring consistent heavy lifting (up to 70 lbs).

• Practiced time management, teamwork, and adherence to shipping protocols.

Medical Scheduler Specialist — One Call Medical, Woodland Hills, CA

2000 – December 2005

• Scheduled medical appointments for workers’ compensation cases nationwide.

• Served as liaison between patients, providers, attorneys, and insurance representatives.

• Maintained secure detailed patient records and provided exceptional phone-based customer service.

Education

Cal State Los Angeles — Coursework in Business, 1999–2001

William Howard Taft High School — Diploma, 1999

Business Administration Coursework — Texas College 2015- 2017

Additional Information

• Proficient in Microsoft Office (Word, Excel, Outlook) and EMR systems.

• Strong organizational and multitasking skills.

• Able to work independently or as part of a team.

• Excellent written and verbal communication skills.

• Time management and adaptability to fast-paced environments.

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