Operations Leader - Multi-Unit Management Expert

Amar H. Trivedi

Email - *******.******@*****.***

Phone - 908-***-****

PROFESSIONAL SUMMARY

Dynamic and results-driven leader with experience in multi-unit management. Proven track record of success in guiding and empowering Store Managers to excel within their designated areas. Possesses exceptional leadership qualities, fostering motivation and inspiration among diverse teams. Effective communicator with a focus on delivering unparalleled customer service. Thrives in fast-paced environments, consistently achieving objectives through strategic leadership. Proficient in managing profit and loss statements (P&L) and implementing sales strategies to drive profitability.

PROFESSIONAL EXPERIENCE

APPLEGREEN LLC

ASSISTANT PLAZA DIRECTOR 2025-PRESENT

●Overseeing the full operations of Applegreen service plaza including fuel, convenience retail, QSR/food court concepts, restrooms, parking, and grounds maintenance.

●Partner with the Regional Vice President to set and execute operational strategy across a $10M portfolio, driving performance, scalability, and financial discipline.

●Deliver 20% cost savings through enterprise-level workforce planning and resource optimization initiatives while maintaining service excellence.

●Provide executive leadership to a 15-member organization, developing future leaders and embedding a culture of accountability and results.

●Lead multi-year operational planning aligned with enterprise priorities and University-wide strategic objectives.

●Serve as a senior liaison to internal and external stakeholders, enabling cross-functional alignment and consistent service delivery.

●Strengthen governance, risk management, and internal controls through continuous improvement, performance metrics, and executive reporting.

OTG MANAGEMENT - NEWARK INTERNATIONAL AIRPORT

RESTAURANT MANAGER 2020-2024

●Directed a restaurant operation that increased the company turnover by 5%

●Coached new servers on upselling strategies and improving customer service quality leading to 15% increase in revenue in 2022-2024.

●Achieved and exceeded sales targets through strategic planning, marketing initiatives, and staff training.

●Implemented cost-control measures to improve profitability while maintaining quality standards.

●Fostered a positive work environment, motivating team members to deliver exceptional service and drive results.

●Managed scheduling, payroll, and other administrative tasks to ensure smooth operations.

●Collaborated with kitchen staff to develop and update menus based on customer feedback and market trends.

●Conducted regular performance evaluations and provided coaching and development opportunities to staff members.

7-Eleven

General Manager 2016-2020

● Grow existing business alongside establishing new leads that will develop the business

● Works with superiors in the preparation and management of the store’s budget

● Weekly tracking of orders along with ordering the new weekly orders by forecasting the weekly

store sales

● Responsible for developing and retaining qualified sales team

● Evaluating employee performance and delivering timely feedback to the team

● Maintain all store Paperwork such as store Deposits and Inventory control

● Responsible for team scheduling by adhering the store’s salary budget

Skills

Microsoft Office, Outlook, Point of Sales Knowledge (POS), Problem Solving Skills, Product and service sales, inventory control and management, Public Speaking, Customer Services, crunch time, PDI, Talent Evaluation, Career Development.

Certificates

Manager Food and Beverage

ServSafe Food Handling

Languages

Proficient in Hindi, English, and Gujarati

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