Multi-Role Customer Service Specialist Resume

Dashae Anderson

Orlando, FL *****

****************@*****.***

+1-407-***-****

Work Experience

Travel Agent

InteleTravel-Orlando, FL

February 2021 to Present

• Offer advice on destinations,

• Plan trip itineraries

• Make travel arrangements for clients.

• Sell transportation, lodging, and admission to entertainment activities to individuals and groups planning trips.

Owner/Manager

Heart of Growing Children-Kansas City, MO

February 2019 to December 2021

• Directed and executed daily operations and activities of in-home daycare center in order to provide age appropriate instruction and care for children.

• Conferred with parents regarding facility activities, policies and enrollment procedures.

• Recommended methods of modifying inappropriate behavior and encouraging learning experiences.

• Reviewed and approved menu plans and food purchases. Administrative Assistant

Carlstar Group-Edwardsville, KS

April 2019 to November 2019

• Create work orders

• Answer incoming calls

• Make copies and fax work orders

• File completed work orders

• Data Entry

Childcare Provider

Grow in Peace Learning Center-Kansas City, MO

July 2015 to December 2018

• Deliver safe and efficient child care services to 47 children aged from 6 weeks to 10 years old, collaborating with 12 child care providers

• Develop friendly relationships and credibility with parents, educating children, playing with them, and doing art projects

• Instruct children in health and personal habits, such as eating, resting, and toilet habits while creating and developing appropriate lesson plans

Assistant Manager

Funnel Cake Creations

May 2012 to May 2015

• Trained & supervised employees

• Monitored inventory and ordered merchandise

• Completed employee evaluations

Customer Service Representative

Asurion-Kansas City, MO

June 2009 to January 2012

• Filed insurance claims on lost, stolen and damaged phones

• Inbound and outbound calls; 50+ phone calls daily

• Maintained and updated customer account

• Built rapport with customers

• Listened, clarified and managed conversational flow Education

High School Diploma

Raytown High School-Raytown, MO

Skills

• Medical coding

• Clerical experience

• Front desk

• Menu Planning

• Hotel experience

• Microsoft Word

• Communication skills

• Driving

• Google Suite

• Sales

• Experience with children

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