Contract Medical Billing Specialist Candidate

KISHA R COLLINS

Policy Service Specialist Policy Administration Billing and Account Maintenance

Cincinnati, OH mobile: 513-***-**** email: ************@*****.***

summary

öPolicy Service professional with 15+ years of related experience, specializing in policy administration, billing and premium processing, and customer and agent support across the insurance and financial services industries.

öBackground includes maintaining accurate policyholder, beneficiary, and agent records, processing policy changes and contributions, and coordinating time-sensitive service work to support clean renewals, updates, and account maintenance.

öRecognized for strong operational discipline in high-volume environments, including balancing loan budgets up to $10M, tracking payments, and ensuring documentation accuracy across multiple internal systems.

skills

Policy Administration • Billing Setup and Maintenance • Policy Amendments • Renewals Support • Billing Plan Design • Premium and Contribution Processing • Account and Record Updates • Beneficiary and Agent Maintenance • Document Preparation and Proofing • Data Quality and Audit Readiness • Case Management and Workflow Prioritization • MS Office

experience & impact

Huntington Bank Cincinnati, OH

Loan Processor 2022

Prepared and issued new-business welcome letters and onboarding documentation, validating borrower and project details to support clean, compliant file setup.

Entered new construction loan data into the BUILT system daily, maintaining accurate records and ensuring fields matched approved terms and supporting documentation.

Set up and balanced project budgets for construction loans ranging from $20,000 to $10M, reconciling line items and documenting adjustments to reduce downstream rework.

Coordinated with internal partners to resolve missing or inconsistent information, track status, and keep time-sensitive updates moving through the workflow.

Ohio National Financial Services Cincinnati, OH

Annuity Administrator 2017 – 2021

Maintained policy records by updating agent, owner, and beneficiary information, verifying required documentation, and ensuring changes met internal policy and compliance standards.

Processed annuity contributions and allocations on a recurring schedule, confirming accuracy of postings and resolving exceptions to protect billing and account integrity.

Executed policy servicing transactions including title changes and interest rate updates, entering changes in core systems and generating required paperwork for timely completion.

Partnered with internal teams to research discrepancies, answer service inquiries, and close open items within established turnaround expectations.

Nielsen Cincinnati, OH

Coding Coordinator/Adverse Events Processor 2014 – 2017

Reviewed and processed code frames and GORTs, validating labels and required fields to maintain clean records and reduce downstream rework.

Executed daily data loads for adverse events, reconciling exceptions and documenting corrections to support data integrity and audit readiness.

Built an automated intake workflow for adverse event forms to route submissions directly to clients, improving turnaround time and reducing manual handoffs.

Compiled monthly team metrics and operational reports to monitor volume, accuracy, and workflow trends, supporting continuous improvement and cost control.

Great American Insurance Group Cincinnati, OH

Special Team GDC; AP/AR Representative II 2009 – 2014

Provided policyholder and agent support by phone, researching account details, resolving payment and contribution questions, and documenting outcomes to meet service standards.

Processed contribution payments for 403(b), 401(k), and 457 plans, ensuring accurate posting, allocations, and changes aligned to policy and plan requirements.

Prepared and shipped time-sensitive checks and documentation via FedEx, confirming correct payees and destinations to support clean processing and reduce exceptions.

Updated policy records and payment activity in internal systems, coordinating with team members to reconcile discrepancies and complete daily workflows on schedule.

education

Associate of Science, Business Technology Antonelli College

additional information

Training: 7 Habits of Highly Effective People 7 Habits Maximized Achieving Stellar Service Microsoft Excel

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