Experienced Customer Service & Administrative Professional

Renee Wentz

**** ********* *** · Aubrey, TX ***** · ****************@*****.*** · 216-***-****

SUMMARY OF QUALIFICATIONS

More than 40 years of experience in excellent customer service with recognized strengths in problem –solving, troubleshooting, and experience with working with the public.

Excellent interpersonal skills and very oriented with the understanding of the necessity to build productive relationships.

Highly organized and dedicated with a positive attitude.

Consistently meet certain deadlines while having excellent oral and interpersonal communication.

Known as a team player and always willing to learn new skills that work well in a team-oriented environment.

PROFESSIONAL EXPERIENCE

Electronic Merchant Systems 06/2023 – 11/2024

Data Entry Clerk

Cleveland, OH

Transferring data to an online system, creating and updating spreadsheets, and maintaining accuracy and confidentiality

Cuyahoga Metropolitan Housing 11/2021- 06/2023

Eligibility Specialist

Cleveland, OH

Under the direction of a higher classified employee, the Eligibility Specialist performs annual recertification and interim re-examinations to determine continuing eligibility status for the Housing Choice Voucher Program.

Receive family background data and analyze/calculate financial information to determine applicant and participant eligibility.

Revenue Group 6/2018- 6/2020

Quality Assurance Coordinator Cleveland, OH

Conducts quality assurance evaluations for inbound/outbound healthcare customer service calls as well as perform administrative functions.

Perform side by side training, silent monitoring, and call reviews.

Provide constructive feedback and motivation to agents.

Report on the quality and progress of each agent

Revenue Group 1/2018- 6/2018

Call Center Agent

Cleveland, OH

Communicating with business and residential customer to explain the benefits of the energy products and services of our clients.

Utilize confident, persuasive personalities and product knowledge to provide excellent customer service.

Achieve or exceed daily performance markers to accomplish monthly production goals.

Navigate gatekeepers and customer objections striving for 1st call sale connections.

Proactively build valuable relationships via telephone and email to persuade potential customer to take advantage competitive pricing.

Attend departmental meetings, share ideas for process improvements and escalate issues.

Uphold the quality control standards of production rates and call quality to ensure customer satisfaction is achieved.

Volunteers of American 08/2015 – 6/2018

Residential Monitor Cleveland, OH

Monitor the day-to-day activities of the clients

Insure the security and operational control of the facility and maintain written records.

Answer phones, monitor entrances to facility, and monitor visitor access.

Monitor client movements inside and outside facility and control contraband.

Obtain urine specimens and breath samples to monitor client substance usage.

Transport clients in agency vehicles to and from scheduled activities as assigned

Au Bon Pain 6/2013 – 08/2015

Cashier

Cleveland, OH

Perform basic math functions to collect payments and make change

Operate registers, scanners, scales and credit card/debit card terminals

Memorize product locations throughout the store and be able to direct customers or make suggestions

Handle exchanges and refunds in a quick, efficient manner

Collect payments and bag purchases for customers

Maintain accurate cash drawer

Take a tally of the funds in the cash register when required during a shift and produce transaction reports

Keep the checkout area clean and orderly

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