Veterinary Assistant & Client Services Pro, 8 yrs+ Experience
Resume:
Brittany Cox
************@*****.***
*** ****** ******* *******,***********, Ontario, K2S 2Y6 Education, Skills and Abilities
St. Lawrence College- Veterinary Assistant Diploma Fitness & Wellness – Certified in Aquafitness & Yoga instruction, experienced in leading engaging group sessions.
Customer Service & Communication – Strong interpersonal skills with a client-focused approach.
Leadership & Teamwork – Reliable, organized, and efficient collaborator. Time Management & Responsibility – Detail-oriented and adaptable in fast-paced environments.
Animal Care – Experienced veterinary assistant and dog groomer, ensuring safety and client education.
Work Experience
Veterinary Assistant and Receptionist
Kanata Lakes Animal Clinic March 2020- April 2025
Veterinary Assistant
Working collaboratively with team members to ensure a smooth daily operation Safely restraining animals for procedures
Preparing and sterilizing surgical equipment
Maintaining accurate end of day reports and documentation Customer Service Representative
Greeting and welcoming clients, ensuring a positive first impression Managing a multi-phone system, answering calls and inquiries efficiently Handling emails promptly and professionally
Resolving client concerns and providing effective solutions Updating medical records with accuracy and confidentiality Scheduling, booking, and confirming appointments to ensure smooth operations Processing sales and orders for veterinary products Aquafitness Instructor
Williams Court Retirement Residence Sept 2022-PRESENT Designing structured 45-minute Aqua Fitness lesson plans Building client rapport by tailoring sessions to participants’ needs Leading and motivating participants while ensuring proper technique, safety, and enjoyment
Using verbal and non-verbal cues to effectively guide movement Demonstrating all movement patterns correctly
Yoga Instructor & Front Desk Associate
Beyond Yoga Studio & Wellness Centre February 2022 - November 2023 Led structured 60-minute yoga classes, ensuring safe and inclusive instruction Designed and adapted lesson plans for diverse student needs, including chair yoga for seniors
Provided verbal and non-verbal cues to guide alignment, breathwork, and movement Created a welcoming studio environment through client check-ins and customer service Assisted with class setup, cleanup, and virtual session facilitation Managed administrative tasks, including scheduling, phone inquiries, and emails Head Housekeeper/ Laundry
Timberwalk Retirement Residence December 2019 - March 2020 Assisted Housekeeping Manager with ordering and inventory of supplies Oversaw unloading and distribution of housekeeping materials Managed laundry operations, including washing, drying, folding, and organizing linens Scheduled and coordinated housekeeping staff
Provided on-call support, covering absences and ensuring uninterrupted service Resolved conflicts among residents and staff
Reported maintenance and safety issues to management Certifications
Canadian Red Cross – Standard First Aid & CPR (Valid until Feb 10, 2028) CALA Aquafitness Instructor – VWT, GAF
Specializations:
Aqua Cardio & Strength Fusion
Aqua Infused Yoga
Aqua Healthy Back
Aqua HIIT and Aqua Power Wave
Aqua Kickbox Express – Just Add Water
Loop & Band Resistance Training
Yoga Certifications
200-hour Yoga Teacher Training and Chair Yoga Training Gentle Yoga for Active Aging
Guided Meditation Training
Trauma-Informed Yoga
References available upon request
Contact this candidate