Dynamic Client Support and Sales Professional
Resume:
Eric A. Sanchez
***********@*****.***
Employment History
ADP - El Paso, Texas
Benefit Support Specialist (4/2025 - 11/2025)
• Client support acting as a front-line for clients by answering questions, troubleshooting issues, and ensuring client satisfaction.
• Problem solving identifying and resolving challenges clients face with ADP products and services.
• Assisting with new client setups and ensuring all necessary tax and compliance items are in place.
• Training new clients how to navigate and use ADP processes.
• Assist with all Open Enrollment activities from New Rates, Carriers, Medical, Dental, Vision and Life plans.
Unique Healthcare – El Paso, Texas
Sales & Marketing Director (10/2017 – Present)
• Conduct presentations for businesses and meet with ALE and small business owners to present Healthcare plans.
• Maintain monthly sales quotas, cold calling, and door-to-door business visits to set appointments with HR or management.
• Manage current business accounts, process payments, locate physicians, issue ID cards, and ensure customer retention.
• Keep outside Sales Agents informed on plan changes, trainings, and new physician updates.
• Process new applications and cancellations monthly.
• Design flyers, business binders, trifold literature, and marketing materials for sales agents.
• Communicate with physician offices for eligibility and benefits verification.
• Process monthly premiums and generate coverage ID cards.
• Coordinate with physician offices via phone and email to address patient claims and billing issues.
• Engage with office managers to discuss rates and future business opportunities.
• Schedule and confirm patient appointments.
• Assist patients with PAP applications for prescription medications. AT&T Mobility – El Paso, Texas
Retail Store Manager (07/2012 – 05/2014)
• Execute store initiatives related to Wireless sales, U-Verse, Landline, and Direct TV services.
• Ensure customer satisfaction, revenue growth, and productivity targets are met.
• Coach and train employees to improve customer interactions and sales performance.
• Facilitate weekly personnel training sessions and analyze store results for improvement.
• Lead sales meetings for store and market Home Solutions Consultants. Assistant Store Manager (01/2010 – 03/2012)
• Assist Store Manager with wireless and wired sales, customer service, and store operations.
• Meet and exceed customer experience and revenue targets.
• Provide on-the-spot coaching to sales reps to improve sales and customer interactions.
• Oversee monthly scheduling to ensure proper employee coverage. Retail Sales Consultant (04/2009 – 12/2009)
• Maintain in-depth knowledge of DSL, U-Verse, Direct TV, and wireless products.
• Assist customers with account management, upgrades, and new services.
• Apply marketing skills to meet monthly sales quotas.
• Educate customers on current products and promotions.
• Manage daily operations, including cash handling and sales reports. Professional Accomplishments
• Finished #1 Part-Time RSC in the region for July 2009 (AT&T Mobility)
• Monthly attendee at the USO for welcoming new Ft. Bliss Soldiers
• Selected as Lead RSC by RSM
• Small Business Certified
• Assisted in coordination of 2009 EXA event
• Selected as SME to manage the Small Business market
• Awarded lunch with VPGM Adam Vital for top store Cielo Vista RSO in Small Business results
• Won Dallas Cowboys tickets for highest MPP results in the NTX market
• Led sales transition during the opening of Alamogordo and Carlsbad RSO locations
• Contributed to Cielo Vista RSO’s recognition as the #1 overall store in the market
• #1 store in Wired Sales for 8 consecutive months
• Achieved #1 overall RSO ranking under ARSM in March 2013 Technical Skills
• Microsoft Word, Excel, PowerPoint
• Software: MS Office, Adobe
Education
• Del Valle High School
• University of Phoenix
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