Executive Operations Partner for C-Suite & Board Governance

RASHEDA DOUGLAS

Charlotte, NC 704-***-**** *****************@*****.*** linkedin.com/in/rasheda-douglas-4a9043171

EXECUTIVE OPERATIONS PARTNER C-SUITE & BOARD-LEVEL OPERATIONS

Trusted and discreet Executive Operations Partner with a proven track record of driving organizational efficiency within complex healthcare environments. I serve as a strategic force multiplier, managing high-volume, multi-executive portfolios for SVPs and VPs while facilitating seamless board governance and leadership operations. Recognized for exceptional judgment and the ability to lead multidisciplinary project teams, I bridge the gap between executive vision and operational execution in fast-paced, high-stakes settings.

STRATEGIC OPERATIONS & TECH STACK

C-Suite Operations & Board Governance: Expert-level management of multi-executive portfolios, including SVPs and VPs, within complex healthcare environments.

Healthcare Administration & Project Leadership: Proven success in directing high-stakes project initiatives, such as the CIAA Health Screening Initiative, and managing multidisciplinary teams.

Executive Support Logistics: Specialist in high-volume calendar management, corporate travel logistics, and the coordination of leadership retreats and board meetings.

Confidential Communications & Reporting: Trusted with discreet executive correspondence, board-level meeting minutes, and the handling of sensitive security and access protocols.

Financial & Resource Oversight: Proficient in budget tracking, expense reporting via Concur, and serving as a certified API timekeeper.

Technical Proficiency: Expert user of Microsoft 365 (Outlook, Excel, PowerPoint), Infor, Concur, and advanced video conferencing platforms.

EXPERIENCE

NOVANT HEALTH, Charlotte, NC Dec 2000– Oct 2025

Large integrated healthcare system serving the southeastern United States.

Executive Assistant II, Dec 2016 – Oct 2025

Strategically managed a complex multi-executive portfolio supporting 1 SVP, 3 VPs, and 2 Senior Directors, serving as the primary operations partner for six senior leaders simultaneously.

Directed high-stakes board governance and leadership operations, overseeing the end-to-end planning of board meetings, executive retreats, and corporate events including agenda development and logistics execution.

Spearheaded the CIAA Health Screening Initiative as Project Manager, leading a multidisciplinary team of 10 clinicians and volunteers to deliver real-time screenings for over 500 attendees.

Optimized executive productivity by proactively managing dynamic calendars, resolving competing priorities, and facilitating confidential communications across the enterprise.

Cultivated administrative excellence through leadership, supervising and mentoring junior staff on critical business workflows including invoice processing, reimbursements, and video conferencing protocols.

Maintained rigorous operational security and compliance as the designated API timekeeper and security liaison, handling sensitive organizational data with total discretion.

Served as a high-touch organizational liaison, bridging communications between executive leadership, board members, and internal/external stakeholders to ensure seamless daily operations.

Executive Assistant III, Dec 2000 - Dec 2016

Provided comprehensive administrative support to a primary care physician, managing daily patient scheduling and coordinating high-volume clinical appointments.

Performed front-desk operations including patient check-in and check-out, verifying insurance coverage, collecting co-payments, and ensuring accurate demographic and billing information.

Scheduled advanced diagnostic imaging including CT scans, MRIs, and ultrasounds, ensuring timely authorization and seamless coordination with radiology departments.

Facilitated specialty care referrals, collaborating with external providers to secure appointments and maintain continuity of care.

Obtained prior authorizations for diagnostic procedures and specialty services in compliance with payer requirements and insurance guidelines.

Managed care coordination for workers compensation patients following work-related injuries, serving as liaison between employers, case managers, insurance carries, and specialty providers.

Ensured accurate documentation, treatment scheduling, and timely communication to support return to work protocols and regulatory compliance.

Processed prescription orders and refill request, communicating directly with pharmacies to ensure accuracy and timely fulfillment.

Reviewed and pulled charts to support refill approvals and physician follow-up, maintaining strict confidentiality and HIPPA compliance.

Served as key liaison between patients, clinical staff, pharmacies, insurers and specialty providers to ensure efficient office operations and an exceptional patient experience.

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