Multiunit District Manager Growth and Service Leader

…continued…

Rozi Daie

********@*****.*** • NYC, NY • 602-***-****

Multiunit District/Region Manager

Growth-focused, service-driven leader with ten years of success driving service, revenue, and profitability for national retailers. Expert communicator, able to optimize the productivity of sizeable, cross-functional teams with innovative training and incentive programs, one-on-one coaching, and leadership by example. Talent for identifying procedural opportunities and implementing process improvements that maximize operational efficiency. Proven ability to quickly master new concepts and technologies with minimal training.

• Customer Experience/Retention

• Continuous Service Improvements

• Recruiting and Staffing Initiatives

• New Store Openings

• Inventory Management

• Coaching and Mentoring

• Client Outreach

• Revenue and Profit Growth

• Interior Design

• Diversity/Inclusion Lead

• Training / Development Platforms

• Community Partnership

Career Experience

Market Consultant, The Shade Store, Scottsdale, AZ 2021/2025 Design, create, and oversee all processes for window treatments. Marketing and outreach to generate new business. Develop teams, build new business opportunities, and oversee the quality and service within multiple showrooms.

District Manager, Ascena Retail Group, New York, NY 06/2018 to 01/2021 Recruited by a national specialty retailer; operating ecommerce sites and roughly 2,000 stores to manage 15 locations across the greater New York City area with 150+ employees with a $20M annual revenue goal.

Guided the district to produce $20M in average annual revenue (100% of goal) and earn a #1 companywide ranking (out of 18 districts) in FY2020.

Increased annual profit through the launch of sales and merchandising strategies while playing a key role in the development and implementation of an improved selling model.

Continually improve individual and team hiring and training initiatives. Excellence first.

Coached and developed top talent into Leadership and Store Management roles.

Regional Leader of Diversity, Inclusion, and Belonging training, dialogue, and understanding. People Leader, Restoration Hardware, Scottsdale, AZ 11/2013 to 06/2018 Lead all talent acquisition, new hire training, and leadership development operations across the gallery divisions to optimize employee performance. Annual Revenue of $50M Rozi Daie

P a g e 2

Conceptualized and implemented enhanced training curricula for the design and sales teams centered around product and installation knowledge, quality, and execution, resulting in a significant boost in overall sales results.

Client Services advocate for the Arizona Market. Created everlasting relationships with RH clients, followed up on all issues/concerns.

Supported the improvement of payroll, inventory management, and candidate assessment and selection operations to ensure the ongoing acquisition of top talent.

Oversaw the overall gallery curating initiatives. Maintained strong relationships with vendors, mall management, and design groups throughout the Scottsdale market. District Manager, Forever21, Washington, D.C. 01/2009 to 11/2013 Presided over a six-store district spanning the greater Washington, D.C. area with 500+ employees. Placed significant focus on talent, team building, elevating visual merchandising, and loss prevention efficacy.

Led the district to aggressively pursue its sales targets and secure $58M annually.

Increased annual profit via innovative sales and merchandising strategies that enhanced the efficiency of new store design implementations.

Selected by executive management to train all new District Managers in the region due to consistently high performance and comprehensive knowledge of internal processes.

Mentored high-potential employees, enabling the promotions of four Store Managers and a District Manager to more senior-level leadership roles.

District Manager, Z Gallerie, Scottsdale, AZ and Atlanta, GA 01/2001 to 01/2009 Led the Southeast region with 15 stores across AZ, GA, TN, and NC with concurrent responsibilities with team development and all HR related initiatives, designing and executing strategic business plans for each location and leading new store openings across the U.S.

Generated $20M in aggregate annual revenue and earned a #1 ranking out of six District Managers for sales production and shrink percentage.

Guided the planning and efficient execution of 50+ new store launches and conducted new hire training for each new location.

Education and Credentials

Certificate in Human Resources Management, Phoenix Community College, Phoenix, AZ Human Resources Development Certification (2008), University of Phoenix Microsoft Office. Google Docs. Diversity and Inclusion Certification (completion end of 2021)

Contact this candidate