Remote Data Entry & Administrative Specialist

Resume

Deborah House

Buckeye, AZ ***** - ********@*****.*** - 602-***-****

PROFESSIONAL SUMMARY

Detail-oriented and tech-savvy professional with over 6 years of experience in travel support, customer service, and administrative roles. Adept at handling high volumes of sensitive data, resolving issues independently, and working in remote environments. Demonstrated ability to maintain accuracy, meet deadlines, and manage confidential information using tools like Microsoft Excel, Amadeus, and cloud-based CRM systems. Seeking a remote data entry position where organizational and analytical skills can directly support business operations.

CORE COMPETENCIES

- Remote Data Entry & Recordkeeping

- Microsoft Office (Excel, Word, Outlook)

- Cloud-Based CRM & Ticketing Systems

- Fast & Accurate Typing (60+ WPM)

- Data Accuracy & Confidentiality

- Email & Chat Communication Tools (Zoom, Teams, Slack)

- Self-Motivation & Time Management

- Attention to Detail & Process Compliance

PROFESSIONAL EXPERIENCE

Travel Support Agent (Remote)

Grand Circle Travel & Overseas Adventure Travel - Boston, MA Dec 2023 - Mar 2025

- Worked remotely entering, updating, and verifying customer and booking data in internal systems.

- Processed changes, payments, cancellations, and refunds with a focus on data accuracy.

- Utilized Amadeus and RightRez software for flight management and customer records.

- Managed data logs, documented all interactions, and resolved escalations independently. Travel Support Agent

Viking Cruises - Tempe, AZ

Oct 2019 - Sep 2023

- Entered and modified client reservation data and billing information using internal software tools.

- Maintained high accuracy while managing sensitive customer and payment details.

- Consistently exceeded remote performance benchmarks and customer satisfaction targets. Fraud Detection Specialist

PSCU - Phoenix, AZ

Aug 2016 - Jun 2019

- Analyzed and verified suspicious transaction data through phone and system audits.

- Accurately documented fraud cases, maintained detailed logs, and protected customer accounts.

- Worked with confidential financial data, ensuring compliance with verification protocols. Customer Service Representative

McKesson Pharmaceuticals - Scottsdale, AZ

Jun 2014 - May 2016

- Entered pharmacy claims and eligibility data into internal healthcare systems.

- Maintained precise client files and verified prescription records.

- Provided support to pharmacists and insurance members in a high-volume environment. TECHNICAL SKILLS

- Software: Microsoft Excel, Word, Outlook, PowerPoint

- Systems: Amadeus, RightRez, CRM Platforms, Call Center Tools

- Remote Tools: Zoom, Teams, Slack, Shared Drives

- Typing Speed: 60+ WPM

EDUCATION

Marysville High School - Marysville, CA

High School Diploma

REMOTE WORK SETUP

- Reliable high-speed internet

- Home office with dual monitors and quiet environment

- Proficient in virtual collaboration and data management

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