Patient Access & Registration Specialist

ST

SUE TWILLA

**********@*****.*** 773-***-**** Chicago IL

Flexible hard worker ready to learn and contribute to team success. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Electronic health records

Insurance verification

Patient registration

Appointment scheduling

Swedish Convenant Hospital Chicago,

Illinois

Patient Access Representative

09/2019 - Current

Greeted patients and families, providing a welcoming environment at the hospital.

Registered patients using electronic health record systems for accurate data entry.

Verified insurance information to ensure coverage for hospital services. scanning, scheduling, collect co pays

Scheduled appointments, coordinating with various departments for patient convenience.

Assisted patients with financial inquiries, explaining payment options and policies.

Managed patient flow by directing individuals to appropriate healthcare providers.

Applied HIPAA privacy and security regulations while handling patient information.

Collected co-pays and other payments from patients at time of service. Answered phones promptly in a professional manner. Scanned documents into electronic medical records system. Greeted patients and visitors in a courteous and professional manner. Verified insurance coverage for services provided by the facility. Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.

Obtained necessary signatures for privacy laws and consent for treatment. Created new patient accounts in EMR system as needed. Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.

Assembled registration paperwork and placed identification bands on patient.

Communicated financial obligations to patients and collected fees at time of service.

Summary

Skills

Experience

Provided assistance to internal departments when needed. Assisted with scheduling outpatient appointments.

Responded to patient inquiries regarding billing or financial matters. Assisted with preparing daily cash reports for accounting department. Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.

Bloom Township Chicago Heights, IL

09/1974

Education and Training

Contact this candidate