Experienced Part-Time Administrative & Customer Service Professional

Syreeta Stanley

* ********* **** **** *****, FL *2164 386-***-**** ***.******@*****.***

Objective

To use my skills and abilities to advance within your company.

Education

DIPLOMA 5/26/1999 CROOMS ACADEMY

Experience

OUTREACH COORDINATOR SMA HEALTHCARE-FLAGLER ACCESS CENTER 11/2022 to Present –

~ Greet and assist client walk-ins to receive services; Link and coordinate client referrals between community providers; Receive external referrals and communicate with clients and necessary team members to ensure linkage to care; Attend community events to educate on services provided by SMA; Attend court and provide referral information; Schedule appointments for screenings and therapy sessions; Document referrals in Avatar system; Provide administrative support to site Supervisor; Document all contacts and services provided through logs; Participate in in-service trainings; Other related work as required.

CORRECTIONAL TECH SMA HEALTHCARE-REALITY HOUSE 10/2018 to 11/2022

~ Monitor clients using GPS/ EM system. Equip/Un equip GPS devices (Leg bracelets or XT device). Transport clients to/from work, appointments, job search.

Conducts security/safety checks; monitors visitors/clients for contraband such as knives, razors, belts; conducts searches; removes dangerous items; performs and/or assists with restraints. Record movements, counts, safety checks, client activities/behaviors in daily log. Conduct room checks. Inventory equipment, tools, medication, property, etc. Data entry/ Normal office duties (copy, file, fax).

YOUTH SPECIALIST SMA HEALTHCARE- RAP 07/21/2016 TO 10/2018

~ Monitor adolescent behavior, redirect/de-escalate using MANDT training techniques. log event, movements, meals and behaviors in logbook. Conduct 30 min checks/head counts. Conduct searches/UAs. Inventory. Conduct/monitor therapeutic groups. Transport. Write reports. Provide medications when needed.

BEHAVIORAL HEALTH TECH SMA HEALTHCARE- W.A.R.M. 05/28/2015-07/20/2016

~Monitor adult behavior, redirect/de-escalate using MANDT training techniques. log events, movements, meals and behaviors in logbook. Conduct 30 min checks/head counts. Conduct searches/UAs. Inventory. Conduct/monitor therapeutic groups. Transport. Write reports. Provide medications when needed.

OTHER WORK EXPERIENCE:

DAY PORTER GROVSNOR SERVICES 09/2014 TO 05/2015

~Clean bathrooms, floors, seats, windows and empty trash for Daytona International Airport

CORRECTIONAL OFFICER GADSDEN CORRECTIONAL FACILITY 10/2006 -01/2011

~ Provide care, custody, and control of supervised inmates. Document all occurrences, situations, and movements on daily log. Make formal and informal counts. Make security rounds every 30 minutes. Counseling inmates. Conduct legal searches of inmates, inmate property and dorm on daily basis. Prepare reports.

CUSTOMER SERVICE REP CINGULAR WIRLESS 12/2005-04/2006

~ Inbound calling. Assist customers in resolving issues with their wireless handset or services. Take payments by phone. Some tech support.

SERVICE CLERK MARONDA HOMES 04/2004 TO 04/2005

~ Data entry, customer service. Make orders from multiple vendors. Maintain daily logs. Make schedules for delivery and normal office procedures, copy, fax, outbound calling to supervisors by Nextel two-way

APPOINTMENT SPECIALIST SEARS, SIDING & WINDOWS 09/1999 TO 04/2003

~ Inbound and outbound calling. Set and confirm appointments in various areas for field reps to make in-house visits to sell company products.

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