Experience Lead in Retail & Customer Service

Diamonisha Anderson, Experience Lead

Houston, ***51, +1-620-***-****, ******.********@*****.***

SUMMARY Dynamic Experience Lead specializing in Retail Pet Care and Customer Service with over four years of hands-on experience. Proficient in customer service, leadership, and operational efficiency, gained through roles in the fast- food and transportation industries. Recognized for delivering exceptional service and participating in managerial training. Eager to leverage diverse skill sets to enhance customer experiences and drive success in retail environments.

WORK EXPERIENCE

05/2023 – 06/2024 Shuttle Driver, Avis Budget Group Houston Delivered each vehicle to its designated location with precision and care. Utilized GPS technology to efficiently navigate routes, ensuring timely arrivals at various destinations.

05/2019 – 06/2023 Sonic Carhop, Sonic Drive-In Houston Provided exceptional customer service as a drive-thru attendant and carhop, contributing to a positive dining experience. Participated in managerial training to develop leadership skills and increase operational efficiency.

EDUCATION

01/2023 – Present Kansas State University

High School Diploma

Kansas City

SKILLS Cash handling Food service

Driving Microsoft Excel

Barista experience Restaurant experience

Cleaning Microsoft Word

Serving Host/Hostess

Shuttle Driving POS

Cashiering Van Driver

Time management Customer service

Leadership Management

CERTIFICATES Driver's License 05/2023

Food Handler Certification

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