Detail-Oriented Remote Data Entry Clerk with 20+ Years Experience
Resume:
Shonna Surgener
Roseville, MI *****
**********@*****.***
Professional Summary
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Phlebotomy Technician/Patient Care Representative
McClaren Hospital-Oxford, MI
July 2024 to Present
• Utilized knowledge of anatomy and physiology to select appropriate veins for blood draws, minimizing discomfort for patients
• Managed multiple tasks simultaneously in a fast-paced environment, prioritizing urgent requests while maintaining efficiency
• Calibrated and maintained phlebotomy equipment regularly to ensure accurate results and prolong equipment lifespan
• Educated patients on pre-appointment instructions such as fasting requirements or medication restrictions prior to blood draws
• Collaborated with other healthcare professionals in interdisciplinary teams to provide comprehensive patient care
• Conducted patient interviews to obtain medical history and assess any potential risks or complications prior to blood draws
• Performed routine maintenance and troubleshooting of phlebotomy equipment, ensuring proper functioning at all times
Phlebotomist Technician
St. Joseph Mercy Oakland hospital-Pontiac, MI
August 2019 to April 2024
• Collect blood samples using appropriate phlebotomy technique and following all policies related to handling of blood specimens.
• Recognizes factors that affect specimen collection procedures and test results such as specific patient indicators, order of draw, and timed specimens.
• Proficient in a variety of collection techniques such as vacutainer, syringe, butterfly, and capillary methods.
• Rotates to outpatient labs as needed. Carry hospital pager in order to respond to department needs including communication, staffing, and stats.
• Rotates to inpatient/outpatient specimen processing areas. To include answering the phone, putting specimens on automated line, centrifuging, manually logging in specimens, managing stat paging, answering requests for results, and courier dispatch for outreach operations, entry of lab test requests into the computer.
• Performs miscellaneous computer duties as assigned.
• Completes daily job assignments and follows Job Instruction Sheets.
• Maintains equipment and work area in a clean manner.
• Works independently with minimal supervision.
Phlebotomist
The University of Michigan Hospital-Ann Arbor, MI
September 2021 to December 2022
• Worked onsite, ambulatory clinics to obtain blood and urine specimens according to laboratory specifications, following written procedures without deviation.
• Obtain specimens using phlebotomy, dermal puncture and heel stick (newborn)
• Handle all specimens according to test specifications, prepare specimens for transport and ensure proper delivery to central lab in a timely manner
• Utilize electronic medical record (MiChart) and laboratory information system (Soft) to monitor order requests
• Model professional and respectful behavior at all times, providing the highest level of service to all internal and external customers
• Work effectively with others to accomplish common goals
• Maintain a safe work environment by adhering to institutional and departmental policies and procedures.
Phlebotomist Technician
St John Hospital-Detroit, MI
March 2016 to August 2019
• Draws and collects blood samples. Labels, processes and delivers specimens for testing. Maintains supplies and equipment.
● Assists with coordinating and conducting blood drives, including verifying records, interviewing and screening donors.
● Will answer phone calls, print records and provide test results, as applicable. Collect, verify and process patient registration data and test order into hospital information system/laboratory information system.
● Also, travel to different Nursing homes to draw their specific tests to bring back to be processed at hospital.
• Would have to load and handle big shipments of supplies. Collections Technician (Phlebotomist)
American Red Cross-Detroit, MI
September 2014 to March 2016
• Conduct health history interviews and determine donor eligibility or perform phlebotomy and provide donor care during the collection of safe blood units.
• Demonstrate excellence in customer service and public relations to promote a positive, professional image of the American Red Cross Biomedical services.
• Work independently with attention to detail.
Cashier
Panera Bread-Downers Grove, IL
January 2013 to August 2014
• Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
• Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
• Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
• Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
• Brew coffee and tea, and fill containers with requested beverages.
• Serve salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses.
• Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout. Unit Secretary/Patient Tech/Phlebotomist
Havenwyck Hospital-Pontiac, MI
April 2007 to January 2011
• Identifying the best needle size and location for each blood draw.
• Following proper infection control procedures before drawing blood.
• Ensuring the correct use of collection tubes and containers for the requested lab work.
• Taking collected blood to the lab.
• Keeping blood drawing supplies well-stocked and organized.
• Reporting any patient distress or concerns to nursing staff.
• Documenting information in patient records.
• Manages the patient admission and discharge process for the unit.
• Helps patients fill out the necessary admission and discharge forms.
• Uses patient intake and electronic medical records (EMR) software.
• Schedules appointments, procedures, and transportation.
• Answers the phone and directs calls.
• Orders new supplies and equipment.
• Makes photocopies and faxes documents.
• Completes other administrative work as needed.
• Collaborates with medical and administrative staff.
• Maintains the confidentiality of all patient records.
• Follows all hospital policies and procedures.
Waitress
HockeyTown Cafe
October 2005 to March 2007
Bartender/Waitress
Logan's Roadhouse
May 2001 to October 2005
Education
CPR & AED (BLS CERTIFIED)
American Heart Association-Fort Myers, FL
October 2023 to October 2025
Phlebotomy (Certification)
Healthcare Inservices-Glen Ellyn, IL
March 2014 to March 2015
Nursing (Some)
College of DuPage-Glen Ellyn, IL
2013 to 2014
High school diploma or GED
Skills
• Sales
• Team Player
• Flexibility/Adaptability/Managing Multiple Priorities
• Guest services
• Medical Records
• Vital signs
• Computer literacy
• Medical terminology
• Microsoft Office (10 years)
• Customer service (10+ years)
• Hospitality
• CPR
• English
• Patient Care
• Venipuncture
• Computer skills
• Manufacturing
• Organizational skills
• Leadership
• EMR
• Medical office experience
• Phlebotomy
• Live chat
• Data entry
• Lab Technician
• Interpersonal Skills
• Basic math
• Outpatient
• Microsoft Excel (10 years)
• Microsoft Office
• Hotel experience
• Financial management
• Honesty/Integrity/Morality
• Communication skills
• Microsoft Word (10 years)
• Patient care
• Assembly
• Blood sampling
• Microsoft Excel
• Specimen collection / processing
• Injections
• Documentation
Certifications and Licenses
Certified Phlebotomist by the NHA February 2015 to February 2017 BLS for Healthcare Providers (CPR and AED) March 2016 to March 2018 BLS Certification
October 2023 to October 2025
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