Experienced IT Professional in Data Security

Sterling M. Funches

*** ******** ******, ****** ** 19702

215-***-**** (C)

****************@*******.***

http://linkedin.com/in/sterlingfunches-187a1817

Professional Experience

SRFPhotography – Owner/Operator Jan 2000 -

Landscape, Portrait, Event Photographer/Videographer

SRF Photography-De — My work - Srfphotographyde — YouPic

Clients

I have been a photographer for the Clifford Brown Jazz Festival for the last 20 years

United WAY Delaware

Wilmington Public Library

Had an 18-month exhibit at the New Castle Public Library

Stefanini –IT Contractor Deployment Tech Jan. 2022 – Dec 2022 Retired

Solvay /Cytec

1324 Revolution St

Havre De Grace, MD 21078

-Supporting IT equipment in large corporate environment

-Desktop/laptop tech support

-Windows 7/10 operating systems

-Support mobile devices, printers, scanners, wireless, VPN, etc.

-IMAC Support - IT equipment Install/Move/Add/Change

-Maintain repairs, spare parts, and components

-Research and troubleshoot problems

-Maintain system configurations and documentation

-Track and resolve customer incidents and requests through the client's ticketing tool

-Troubleshoot and resolve hardware and software issues for Windows devices

-Backup, restoration, and migration of user data

-Smart Hands support with networking, server, and telecommunications technologies

-Printer and peripheral device support

-Inventory management of IT assets including asset auditing

-Ability to research and follow appropriate KB articles

-Ability to work on-call and other after-hours support needs

-May provide Executive support

-Various other tasks associated with deskside services

-May need to be available to provide support at other client locations as needed

-Other duties as assigned

Placers – Contractor March 2019 – Nov 2020

WL Gore

IT Asset Manager

Maintains a cross organization forecast of IT inventory needs based on organization requests and objectives. The IT Asset Management Inventory Analyst maintains the availability and accuracy of IT inventory and automation of reporting and asset tracking through execution of Gore’s IT asset management processes, tools, and methodologies.

This role:

-Receives deliveries from shipping and secures IT equipment according to global processes and local requirements.

-Reconciles the line items of the purchase order with the packing list or other documents.

-Ensures the quality of the materials received.

-Processes warranty returns for equipment under maintenance contracts and ensures replacement or repaired equipment is received.

-Conducts physical and electronic inventory monitoring for audit purposes.

-Participates in technology refresh planning sessions.

-Manages the physical disposal and asset retirement process.

-Requests, tracks, and orders IT hardware and software

-Images new PC devices according to process to load the Operating System and ensures hardware is working prior to handover to IT technician for deployment.

-Assigns asset management tasks to IT technicians.

-Creates schedules based on technology deployment forecasts.

-Configures, installs, moves, changes, of technology assets as tasked.

-Store's software installs from purchases in secure location for both physical and electronic media.

-Maintains physical asset location, license, and license entitlement data and update this information in the Asset Database.

-Acts as an escalation point if incidents are related to licensing.

-Ensures proper stock levels are maintained to meet the needs of the business.

-Creates purchase requisition requests to maintain stock levels.

-Interfaces with the IT Asset Management Process Owners

Experience with Software life cycle and software user rights

Using the tool ServiceNow for ticketing, Hardware, & Software Management

Randstad Sept 2018 – March 2019

Contractor JPMorgan Chase

IT Asset Management & Logistics

Data Center Operator

oPerform daily reconciliation on delivered equipment, shipped equipment, spare parts, RMA’s, patch cables and other items as they occur.

oCreate, track and manage RMA equipment.

oMaintain overall integrity and condition of inventory located in the storage room.

oMaintain a list of disposal equipment.

oMaintain the SHOT and SWING inventories

oWork with the EM operations group on courier moves.

oReport all damaged equipment.

General Operations

Coordinate with end users on special requests

Maintain and comply with operational documentation on procedures and processes.

Maintain and update daily shift turnover logs and checklists.

Participate in routine inventory processes and auditing of media and assets.

Provide timely updates to client, Data Repositories & Workflow systems as required.

IT Asset Management

Accept and validate incoming assets for deployment to the Data center.

Document incoming and outgoing assets and parts via multiple inventory control systems

Process via multiple couriers outgoing and incoming assets and parts.

Validate and ship assets to vendors or other locations.

Manage Asset disposals / destruction at multiple locations.

Perform efficient, secure, and timely transfers of technology between sites.

Research upon request assets for multiple LOB’s

Cognizant April 2018 – Sept 2018

Contractor JP Morgan Chase

IT Project Coordinator

Provide input to project creation including review timelines, budget, and deliverables.

Work with representatives across the Network, Storage, Provisioning, Computing, Data Center, and business towers providing technical and project coordination.

Analyze project requirements and determine the impacts to technical resources and the data centers.

Interface with various vendors to review, execute and track project deliverables.

Consolidate deliverable related data and create project documentation.

Assist in planning, coordinating and leading project events.

Provide extensive data analysis for trending and efficiency reporting.

Ensure quality of data throughout life of the project.

Mentor co-workers and support team

Teletech Oct 2017 – April 2018

Contractor for BCBS of Illinois

Member Services Advocate

Handled inbound calls for member services verifying HIPAA information HIP information.

Set up EFT’S and binder payments and handling general inquiries as it relates to the members.

Worked with the members to help find providers to fit their needs.

Helped users setting their BAM access as it relates to information concerning their coverage for their 2018 policies.

Vanguard Feb 2017 – July 2017

Malvern, PA.

QC Analyst

QC Analyst in Enterprise Risk Management currently involved with ensuring that all requests coming from the BAM (Business Access Management) Analyst are processed.

According to rules and regulations set forth.

Handling/updating the internal SharePoint site.

Updating end users proprietary MS Access database

For upper management daily, involved with various projects related to guidelines set forth by the company.

Independence Blue Cross Nov 2007 – Jan 2016

Philadelphia, PA

Data Security Analyst

Member of change control as it related to security of the system access.

Subject matter expert for data loss prevention and system encryption. Improved security by 5%.

Lead companywide technical training and application support for 500+ employees.

Establish end-user operational policies and procedures and created accountability processes.

Serve as the primary data point for internal and external auditing processes, including third-party data for quarterly and annual reports.

Security Architect for the companies MHS system (responsible for all service account/profiles related to vendor’s processes for system updates

Participated in yearly training for Code of Conduct, & HIPAA training

Participated in training of all new help desk member related to proper security procedures for end user access.

Campbell Soup Company Apr 2004 – Oct 2007

Camden, NJ

Security Analyst / Administrator

Responsible for global provisioning/de-provisioning access for 20,000+ users for: Active Directory, AS/400, Unix, Lotus Notes, Oracle databases, internal applications, shared drives, distribution lists, conference rooms, admin rights, VPN.

Monitored system security to maintain protection and align processes with corporate objectives, including review of security certification, configuration plans, and risk compliance.

Cross-platform provisioning and system orientation for incoming employees. Key contact for quarterly auditing controls.

Participated as part of team in updating documentation, working with HR on newly defined business process for incorporation, requirements gathering, communicating expectations and timelines.

Computer Sciences Corporation Jan2000 – Apr 2004

Newark, DE

Systems Administrator

Go-to leader for comprehensive technical support for network applications serving all in-house users and departments.

Managed DuPont pharmaceutical account and supervised its migration to new IBM system.

Performed automation and disaster recovery support for federal sector clients including General Dynamics and Raytheon.

DuPont Dec 1996 – Jan 2000

Wilmington, DE

Systems Administrator, AS/400

Managed three onsite AS/400’s and one offsite AS/400.

Achieved in AS/400 lights out environment, managing three production systems and all-inclusive testing department within multiple environments, including upgrades and engineering reviews.

Education

United States Army, USA

NCO SPCL - Communication

Comm. Spcl with a Teletype Operations

Earned various awards for excellent service.

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