Product & Agile Operations Analyst Resume
Resume:
`Jumaih Kasali
****************@*****.***
Business Analyst
I am a highly experienced, inventive product manager that performs and develops skills in a logical and organized way. I have a proven ability to guide diverse teams through Analytical method mindsets, and best practices. I have leveraged comprehensive knowledge of Analyst and Product Management tools to navigate emerging obstacles. I am a skilled communicator and collaborator, able to forge strong working relationships with key stakeholders and internal team members to promote cohesion and enhance capacity.
SUMMARY OF QUALIFICATION
Expert in Agile and Scrum project methodologies to drive IT initiatives.
Promote SAFe Agile thought leadership.
Agile Enterprise Coach
Proficient in the use of Jira and Confluence
Self-Motivated, detail-oriented, and organized.
Partners with technical leaders and others to support the program.
Excellent leadership and communication skills
Proactively expands knowledge of systems and shares best practices.
Proficient knowledge of Microsoft Suite (Excel, Word, PowerPoint, etc.)
Work with external stakeholders to understand and investigate feedback into the service/function provided.
Promote a SAFe Agile mindset through the development.
Provide project support during release and implementation periods.
Excellent communication skills, both verbal and written
Facilitates team meetings & Iteration Planning
Continually pursuing personal growth and learning
Exposure to project transformations
Ability to assist with developing procedural and technical documentation.
Experience with estimation and prioritization techniques
Familiarity with JIRA Agile
Lead improvement efforts and direct changes.
Set service level agreements and ensure that support requests are resolved within the service level agreement timeframe. Resolve elevated issues and communicate the resolutions.
Ability to use Visio, NVivo.
Project management skills within a matrix environment
Identify the processes and information technology required to introduce your recommendations.
Communicate the benefits of your recommendations and help to address any uncertainty and concern.
Proven ability to manage complex projects.
Self-starter capable of utilizing problem-solving solid skills, Strong organizational and communication skills.
Develop and implement innovation and design thinking.
Provide regular and open communication across the program.
Deep practical experience of Scrum and Kanban
EDUCATION
Associate Of Art May 2023
Tarrant County College
National Diploma, (Mass Communication). October 2017
Gateway Polytechnic
SPECIALIZED TRAINING AND CERTIFICATION
Certified SAFe Scrum Master – Training 2023
Certified SAFe Product Owner/Product Manager 2023
Certified Scrum Professional (CSP-SM Training) 2022
Microsoft Power BI Training 2022 Certified Scrum Product Owner (CSPO Training) 2021
Business Analyst Training, Zee worldwide, Maryland 2021
Qualitative Analysis (QA), Training 2021
Customer Service Training, Lagos 2017
PROFESSIONAL EXPERIENCE
Business Analyst March 2022 – Till Date
Ashford Hall And Nursing Home
Improve the culture by incorporating SAFe Agile values and principles into existing processes across the organization.
Facilitates needs assessment and the development of recommended project control solutions to be used for planning, scheduling, and tracking projects through Plans, schedules, monitors, and reports on activities related to the project. Coaches and advises team members to accomplish project goals, to meet established schedules, and resolve technical/operation’s needs.
Integration of various project management tools. Contributes to project estimation process.
Manage and prepare monthly, quarterly, and routine reports and presentations to management.
Validate and document analytics models and processes and assist with their deployment.
Conduct Agile ceremonies including Daily Scrum meeting, Sprint Planning sessions, Backlog refinement and Product PI Planning.
Knowledge of Agile software development principles, values, concepts, methods, best practices, and techniques as needed to perform at the job level.
Competency in applying knowledge of business and the marketplace to advance the organization’s goals.
Execute the product strategy, focusing on delivery of product roadmap features and tactical items within an agile development process.
Understand customer needs through data analysis (quantitative and qualitative)
Engage closely with the engineering team to prioritize and execute product requirements efficiently.
Ensures the timely and successful delivery of solutions according to client needs and objectives.
Business Operations Analyst / Product Owner September 2020– Feb 2022.
Flex N Gate, Grand Prairie, TX
Analyze, synthesize, and interpret clinical and financial data to identify opportunities for process improvement.
Coach different scrum teams through various iterations during projects. Led a cross-functional scrum team through the development, enhancement, and maintenance of enterprise-level mobile applications with a high degree of confidence, independence, and sound judgment.
Perform ongoing assessments of the teams’ Scrum maturity to inform ongoing support decisions.
Recognize where the team and organization are along their agile journey and coach them to the next level at a productive pace.
Involved in identifying problem definition as part of continuous process improvement using Define, Measure, Analyze and Improve to support the business continuity of the organization.
Writes vendor specifications for the application based on business needs.
Help develop and execute an enterprise Customer Relationship Management (CRM) Strategy.
Gathered business requirements using appropriate elicitation techniques like user observation, brainstorming, client interviewing, and document analysis. Conducted JAD sessions with various stakeholders and the project team. Used Jira tool for gathering and managing requirements.
Operate as an advanced technical partner and maintain strong working relationships with business partners.
Foster a data-driven culture within the organization by training and supporting other team members in the use of data tools and systems.
Effectively communicates with the project team and key stakeholders, both verbally and written.
Develop relationships with partners, working with them to optimize, enhance and integrate their operations.
Quality Business Analyst. June 2018 – September 2020
Quality Packaging, Inc, Tx.
Manage daily data and metrics of the department.
Understanding of data collection and management, dashboard design/development, and quality improvement methodologies
Ability to work in a dynamic collaborative team environment with sound negotiation and problem-solving skills.
Ability to analyze both qualitative and quantitative information and prepare analyses and reports.
Ability to produce high-quality deliverables with fast-paced deadlines.
Ability to function effectively under deadline pressure while maintaining accuracy and adapting to changing priorities.
Ability to work independently and use initiative to obtain information to complete assignments.
Leading ongoing reviews of business processes and developing optimization strategies.
Staying up to date on the latest processes and IT advancements to automate and modernize systems.
Conducting meetings and presentations to share ideas and findings.
Performing requirements analysis, creation of user stories, tasks, and bugs in JIRA
Documenting and communicating the results of your efforts.
Effectively communicating your insights and plans to cross-functional team members and management.
Gathering critical information from meetings with various stakeholders and producing useful reports.
Working closely with clients, technicians, and managerial staff.
Performing user acceptance testing.
Develops and utilizes standard templates to write requirement specifications accurately and concisely.
Translate conceptual user requirements into functional requirements in a clear manner that is comprehended to developers/project team.
Develop prototypes of interfaces and attributes based on findings.
Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
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