Administrative Operations & Title Clerk Professional

Rose Osuna Detroit, MI ***** *********@*****.*** 520-***-****

Professional Summary

Organized and motivated administrative professional with hands-on experience in office operations, registration and titling, consignment processing, IT support, and customer service. Skilled at multitasking, problem-solving, and supporting fast-paced teams. Quick learner with strong attention to detail and a professional, approachable demeanor.

Work Experience

Administrative Assistant / Title Clerk

Feldman Chevrolet of Novi – Novi, MI January 2026-Present

•Break down deals

•Process payoffs and ERLAs

•Run inquiries

•Submit Lost Title Paperwork

•Collect and Process payments via Paymaple and CDK

•Create gas tickets

•Find and resolve issues with Deal packets

•Upload documents to CDK

•Create Temporary Plates

•Answer multiple calls and transfer to the right department

•Mail Payoff checks

•Data Entry

•CVR deals

Lazydays RV Dealership – Tucson, AZ June 2024 – August 2025

•Managed high volumes of phone calls and emails, directing inquiries to the correct department

•Supported Office Manager as right-hand, handling administrative tasks and office operations

•Handled IT tasks including setting up printers, copiers, scanners, phones, and computers for new hires

•Created Shared Calendars, employee directories, and installed security devices

•Filed and uploaded completed deals, prepared e-sign documents, and coordinated overnight mailings

•Assisted with accounts receivable, deposits, and calculating registration/titling overages

•Partnered with wholesale team on consignments and met with consignees to finalize paperwork

•Began process of becoming a Notary to further support office and title duties

Clerk I

City of Detroit – Detroit, MI May 2023 – May 2024

•Entered, verified, and reconciled financial data

•Processed cash, checks, invoices, and maintained filing and database systems

•Assisted customers via phone and in-person, resolving inquiries efficiently

Facilities Administration Assistant

The Highlands at Dove Mountain April 2019 – April 2022

•Managed office communications, vendor quotes, inventory, and scheduling

•Prepared financial reports and supported social media updates for the Facilities department

Additional Experience:

•Customer Service Agent – C3 Customer Contact Channels 2019–2020

•Lead Custodian / Administrative Assistant – The Highlands at Dove Mountain 2016–

2019

Skills

•Office Administration & Multi-tasking

•Registration, Titling & Consignment Processing

•IT Support: Printers, Copiers, Scanners, Phones, Computers, Security Devices

•Accounts Receivable & Financial Record-Keeping

•Microsoft Office Suite & Excel Proficiency

•Customer Service & Communication

•Typing: 55 WPM

•QuickBooks Knowledge

Education

Phlebotomy Diploma – Pima Medical Institute 2022

High School Diploma – Cholla High School 2005

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