Senior Workforce Management Leader with Data-Driven Excellence

Patricia Fiore

845-***-**** *********@*****.*** Poughkeepsie, NY 12603 linkedin.com/in/patriciacrossfiore

Strategic and analytical Workforce Management professional with 20+ years at IBM, specializing in global resource planning, capacity forecasting, utilization optimization, and end-to-end staffing operations. Known for aligning the right talent to the right initiatives through data-driven decision-making, precise operational controls, and deep partnership with technical, security, and executive teams. Combines expertise in compliance, documentation rigor, and workforce analytics to build high-performing staffing systems that enhance productivity, reduce allocation errors, and support enterprise-wide delivery excellence. Recognized for improving organizational readiness by creating scalable WFM processes, automating manual workflows, and enabling leaders to make informed decisions through accurate, real-time workforce insights.

AREAS OF EXPERTISE

Workforce & Resource Management

Global Staffing Operations Talent Alignment & Placement Assignment Forecasting

Capacity Planning & Utilization Optimization HRIS Workload Balancing Bench Management

End-to-End Hiring Lifecycle Support Subcontractor Coordination & Vetting

Workforce Intelligence, Reporting & Analytics

Workforce Data Integrity KPI Reporting Data-Driven Decision Making

Automated Reporting Tools Error-Notification Workflows SAP (MM, A/R, A/P)

Microsoft Excel (Advanced), Power BI SQL, MS Word & PowerPoint

Operational Excellence & Process Improvement

Process Standardization SOP Development Governance & Controls

Audit-Ready Documentation Compliance Alignment Risk Mitigation Audits

LEAN Methods ALAP Coordination Cross-Functional Collaboration

Training, Communication & Stakeholder Engagement

Manager Education on Utilization, Forecasting & WFM Metrics

New-Hire & Bench-Readiness Programming Workforce Readiness Enablement

Presentation Development Training Manuals Knowledge Resource Creation

Security-Aware Workforce Operations

Security & Privacy Requirements in Staffing Governance & Risk Controls

Workforce Operations for High-Security Environments Policy Compliance

CISM-Certified Cybersecurity & Privacy Knowledge

PROFESSIONAL EXPERIENCE

IBM Corporation United States 1992 – 2025

Workforce Management Shared Services (2021 – 2025)

Oversaw global security and technical staffing strategies, aligning the right talent with project demands to ensure timely, cost-efficient delivery across complex, high-visibility engagements.

Managed end-to-end staffing operations for all Cybersecurity initiatives within Federal Consulting, coordinating practitioners, subcontractors, and allocation decisions in accordance with strict security and compliance standards.

Maintained accurate practitioner records, utilization data, and resource tracking within IBM systems, supporting audit readiness, contractual obligations, and workforce planning accuracy.

Facilitated subcontractor onboarding and vetting by coordinating security documentation, compliance reviews, and adherence to IBM’s internal privacy and risk policies.

Directed the full hiring lifecycle—from job posting through onboarding—ensuring new talent was properly aligned, trained, and integrated into project teams while achieving targeted billable utilization benchmarks.

Analyzed and updated utilization metrics by incorporating leave data (FMLA, parental leave, STD, LOA), enabling precise forecasting and maintaining organizational productivity targets.

Empowered managers and practitioners by teaching them how to calculate and manage utilization expectations, improving visibility, ownership, and alignment with organizational performance goals.

Hosted enterprise-wide new-hire and bench-readiness sessions, creating dynamic presentations, coordinating guest experts, and delivering knowledge resources tailored to both leadership priorities and employee development needs.

Engineered automated reporting tools and real-time error-notification workflows that accelerated issue detection, reduced data discrepancies, and enabled the Workforce Management team to resolve resource-allocation challenges with greater speed and accuracy.

Cyber Security and Privacy Consultant (2010 – 2021)

Directed cybersecurity and privacy programs, strengthening governance, regulatory adherence, and operational security throughout multiple business units and secure manufacturing environments, including C4 and 300MM FAB sites.

Produced and maintained comprehensive security governance artifacts including audit-ready documentation, standard operating procedures, and accreditation materials to ensure compliance with internal and government standards.

Performed in-depth risk evaluations, audits, monitored high-sensitivity assets, and supported investigations into suspected data-loss or policy-violation incidents to safeguard organizational integrity.

Engineered automated reporting and analytic workflows that enhanced issue detection, reduced response times, and improved the accuracy of operational security insights.

Implemented structured security task management tools, including daily checklists and procedural guides, to standardize execution and elevate team accountability.

Designed and administered 24/7 staffing and coverage models that fulfilled stringent government and project requirements while supporting continual training and workforce development obligations.

Developed centralized onboarding, certification, and annual training frameworks to ensure personnel maintained full compliance with evolving security, privacy, and accreditation mandates.

Created knowledge resources, reference materials, and guidance documents that improved consistency, reduced errors, and elevated the overall proficiency of the security operations team.

Served as CISM Education Coordinator, facilitating training for new cybersecurity professionals and ensuring complete alignment with IBM’s security methodologies and control framework.

Business Controls – Metal Mask House Manufacturing (2003 – 2010)

Directed comprehensive governance of operational controls by overseeing reconciliation processes, monitoring compliance metrics, and ensuring accurate financial stewardship across manufacturing environments.

Orchestrated large-scale asset oversight, supplier engagement, and workforce utilization planning for a population of 800+ employees, strengthening visibility and operational reliability.

Served as the LEAN champion for the organization, spearheading process-enhancement initiatives that reduced inefficiencies and elevated overall performance.

Authored and maintained enterprise resilience strategies including pandemic preparedness and security continuity frameworks to safeguard business operations during critical disruptions.

IT Architect / Specialist – SAP Master Data (1998 – 2003)

Oversaw the end-to-end governance of SAP Master Data, ensuring accuracy, consistency, and alignment across global business systems while maintaining robust documentation standards.

Designed and facilitated enterprise-wide SAP enablement initiatives, developing comprehensive training materials and learning resources that strengthened user proficiency and system adoption.

Partnered closely with Accounts Receivable teams to validate and refine financial and customer master records, reinforcing data integrity and supporting streamlined transactional operations.

CCP Accountant / Financial Analyst (1992 – 1998)

Directed comprehensive financial oversight for IBM development initiatives, including cost analysis, audit preparation, and strategic forecasting to support informed decision-making and project viability.

Administered rigorous financial governance by monitoring inventory accuracy, evaluating expenditures, and ensuring adherence to internal controls and compliance requirements across all operational activities.

EDUCATION

Marist College

Master of Science (M.S.), Information Technology

Bachelor of Science (B.S.), Accounting

CERTIFICATIONS

CISM – Certified Information Security Manager (ISACA)

HRIS Analyst Certification

PROFESSIONAL AFFILIATIONS

Member – Certified Information Security Manager (ISACA)

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