Dependable Retail Leader with 20+ Years Experience
Resume:
Katrina Cole
A very dependable team leader possessing more than 20 years' experience in
all types of retail sales with a focus on engaging guest service. Expert level area manager combined with an unwavering work ethic. Excellent at deducing guest needs through effective problem solving.
17369 Palm Ridge Dr
Diberville, MS 39540
**********@*****.***
EXPERIENCE
ULTA, D’Iberville, MS- Co Manager 2023-Present
Manages all Operation Manager and Materials Manager reviews, operational reports and audits. Overseeing daily operations, including inventory, scheduling and payroll, while fostering a high-performing culture to meet goals in sales (guest loyalty and credit), store payroll budget, inventory management (shrink), and service sales. Leads trains and develops team members including management. Accountable for all operational aspects, including inventory management, shipment, processing, planograms, and audit compliance.
ULTA, D’Iberville, MS — Operations Manager
OCTOBER 2021 – November 2023
Manages task team and merchandise manager through sales ad sets, truck process, resets of store map and display of product. Leads by example with store set up and optimizing sales flow of inventory.
Teaches merchandise manager and task team through ULTA’s policy and procedure.
Organizes inventory and team to optimize selling and guest service. Manages inventory shortages and returns to vendors. Plans day for meeting and exceeding goals for store and district Manages external vendors for resets of product
ULTA, D’Iberville, MS — Beauty Advisor
OCTOBER 2019 - OCTOBER 2021
Helped with receiving and sorting shipments of merchandise. Completed cycle counts and inventory adjustments.
Sold merchandise and completed advertisement resets. Reset merchandise according to ULTA guidance.
TARGET, D’Iberville, MS — Cosmetics Brand Team Lead OCTOBER 2013 - APRIL 2019
Proactively increased sales through one-on-one customer service and became the highest grossing cosmetics department in the tri-state district.
Cultivated a large clientele, learning their individual needs and providing personalized service which resulted in repeated visits for advice on new products, techniques, trends, and seasonal styles. AWARDS
2x Spirit of Excellence Award
winner, reserved for
employees who have
demonstrated a strong work
ethic, teamwork and
initiative.
National Honor Society
Who's Who Among American
High School Students
Visually merchandised top-selling products for both shelf stock and direct sampling to prospective buyers.
Managed full reset of Cosmetics on a yearly basis in addition to completing revisions seasonally.
Involved in training new hires utilizing an in-depth knowledge of product and procedure.
Perfect attendance award winner with strong communication skills recognized for efforts to “go above and beyond” to build team morale. Oversaw inventory and managed efforts to reduce loss resulting in a 34% reduction in cosmetics shrinkage.
Garden Park Medical Center, Biloxi, MS — Materials Tech JUNE 2009 - JULY 2013
Learned and maintained a vast knowledge of medical products, managing the processing of shipments for the entire hospital. Organized and inventoried a massive stock of medical products spanning 19 stock rooms in total.
Purchased and stocked materials for emergency crash carts used to save patients lives.
Helped keep the budget on schedule by doing comparison research to find lower priced equivalents.
Made use of software such as Microsoft Office to perform office productivity taskings. Willing and able to learn proprietary software systems with ease.
2x Spirit of Excellence Award winner, reserved for employees who have demonstrated a strong work ethic, teamwork and initiative. EDUCATION
Mississippi University for Women, Columbus, MS — 2nd year studies interrupted
AUGUST 2003 - AUGUST 2005
Attended community college with a focus on graphic arts and merchandising.
Biloxi High School, Biloxi, MS — High School Diploma AUGUST 2000 - MAY 2003
Received high marks while making a positive impression on others.
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