Customer Service Professional with Hospitality Experience

K E I L A M A R S H A L L

A B O U T M E

I have been working in hospitality since I

graduated High school in 2022. Although I

love the desk and meeting all kinds of people,

I am looking to start a new career. I have a

huge heart and many customer service skills.

I’m looking foward to starting this new

journey!

E D U C A T I O N

2019 - 2022: Delcambre High School,

High school diploma

2023 - 2024: South Louisiana Community

College, Medical Assistant Certification

E X P E R I E N C E

Candlewood Suites By IHG: Jan 2023 - May 2025

Front Office Manager

• Handle all guest reservations and payments

• Answer phones and direct calls

• organize and file registration cards

Handle guest issues/complaints

process refunds

post checks

assign rooms

respond and set up email reservations

manage companies reservations and placement

Watch and handle OTA websites

Comfort suites By Choice: May 2025 - Oct 2025

Front Desk Agent

• check in and out reservation

watch OTA websites

post payments

answer and direct calls

Organize registration cards

handle guest complaints/issues

Laquinta By Wyndham: Dec 2025 - Present

Front Desk Agent

check in and out reservations

answer and direct phone calls

post payments

manage sundry transcations

Contact this candidate