Customer Service-Focused Food Service Professional

Alejandra Fernandez

Food service crew member skilled in efficient order preparation and exceptional customer interactions. Ensured cleanliness and organization across various dining environments while supporting menu stations. Demonstrated ability to deliver high-quality service under pressure, enhancing customer satisfaction. Expertise in cash handling and inventory management, contributing to smooth operations and a positive dining experience. Skills

Work history

Crew Member

Star Meats, Berkeley, CA August 2025 - December 2025 Food Service Worker, Barista

Compass Group, Oakland, CA August 2023 - April 2025 Crew member, cashier

Menchie's Frozen Yogurt, Berkeley, CA June 2023 - August 2023 Team member

Berkeley, CA 94710

805-***-**** **************@*****.***

Flexible schedule Excellent customer service

Highly dependable Professional demeanor

Multi-tasking strength Cash handling

Eager, fast learner Food handling safety

Hospitality and accommodation Cleaning and sanitation Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents. Used boning knife, skewers and twine to shape, lace, and tie roasts. Learned different selections and types of poultry, pork, beef, and fish from head butcher. Implemented health and food safety protocols for food sales and production environments. Arranged cuts of meat and placed cuts in display case to create visually appealing selection. Supported various menu stations to ensure smooth operations. Prepared orders for students and other patrons orders in a timely manner and exceptional presentation. Upheld cleanliness standards in the dining environment. Assisted with prep tasks in back of house as necessary. Maintain cleanliness and restock frozen yogurt machines regularly. Ensured sanitation and functionality of equipment. Replenish and managed inventories in front and back of house effectively. Operate cash register and ensure efficient service. The Stuffed Inn, Berkeley, CA April 2022 - June 2023 Barista, team member

Brewed Awakening, Berkeley, CA January 2019 - April 2022 Barista, cashier

Bette's To-Go, Berkeley, CA October 2018 - December 2018 Food service cashier

McDonalds, Berkeley, CA August 2018 - October 2018 Retail associate, cashier

Bandcroft Clothing Co., Berkeley, CA August 2017 - July 2018 Cashier, sales associate

Marshalls, Fremont, CA May 2016 - July 2017

Retail associate, cashier

Marshall’s, Santa Barbara, CA November 2012 - April 2016 Responsible for providing great customer service while taking orders and crafting sandwiches. Ensured ingredient freshness, contributing to quality food production. Maintained a clean and organized environment, conducive to customer and staff satisfaction. Created orders in a wide variety of combinations for the customer. Worked with team members when large catering orders where requested to ensure deadlines were meet. Greets and attends customers needs in a positive and friendly manner. Preps drinks and any other orders after transaction. Maintain a clean environment for both customers and employees. During closing hours count the register as well as clean and stock items prior he next day. Cleaned and sanitized work areas, utensils and pans. Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas.

Food handling, deli/cafe service.

Memorized recipes for specialty coffee beverages and seasonal offerings. Handled orders in restaurant and over the phone.

Greeting customers in a polite, friendly manner while taking and delivering orders. Maintained high standards of customer service during high-volume, fast-paced operations Handled currency and credit transactions quickly and accurately Assist in safe food preparation, assembly, and presentation Keep restaurant front area clean and well-stocked. Displayed new items and restocked merchandise on to sales floor. Maintain constant presence on sales floor to address customer's needs. Trained new employees on basic customer service techniques and procedures. Managed all sales transactions in a professional, friendly manner. Manage and perform all check-out functions on daily basis. Communicate clearly and openly with customers, refers to managers when required. Maintain a positive work environment for all cashiers. Managed the checkout area and ensure each station remains clean and efficiently run. Respond to cashiers' request for price checks and other functions for customer service. Prioritized and accomplished wide range of tasks each shift. Prepared merchandise to sales floor.

EDUCATION

Santa Barbara City College at Santa Barbara, CA

May 2015

Studied and attended in General study classes.

Santa Barbara Senior High School at Santa Barbara, CA High school diploma June 2010

Studied and attended in required classes, also took couple of language classes as well as college classes that were provided at the high school.

CERTIFICATES

Accepted and processed returns and sales.

Provided customers with exceptional care and attention. Trained in multiple department/floors.

Kept work area clean and neat at all times, including fitting rooms. Jun 2023 Premier Food Safety Renewed California food handlers certificate. Aug 2018 Premier Food Safety Completed and passed California food handler training certificate program.

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