Administrative Support Specialist with Customer Focus

WHITNEY LINDSAY

*** ********* ***** ******, ** **774 · 815-***-****

*******.***********@*****.*** · https://www.linkedin.com/in/whitneylindsay/

A conscientious, disciplined, and detail-oriented professional who manages multiple tasks, communicates effectively, and works well under pressure. In-depth knowledge of office tasks and activities in various fields with the ability to adapt to different settings provides a strong base for transferring skills and contributing to company goals. Able to work well with other departments and all levels of staff, including scheduling and coordinating the activities of others. Reliable and punctual with a sense of integrity and a strong work ethic.

EXPERIENCE

JANUARY 2024 -

RECEPTIONIST – HOLP CONSTRUCTION, LLC.

Creates and maintains customer account information in the organizational database

Manages company switchboard ensuring accurate and timely call routing

Prepares and sends out invoices for customers

Responsible for maintaining office supply and product inventories and completing resupply ordering

Maintained professional and courteous communication with customers throughout all phases of their home improvement projects.

Assisted in preparing meeting agendas and taking detailed notes during weekly staff meetings to support team coordination and project tracking.

OCTOBER 2022 – JUNE 2023

CUSTOMER SERVICE REPRESENTATIVE, WEEDMAN KNOXVILLE

Provided exceptional customer service by promptly addressing and resolving inquires, concerns and complaints from customers,

Managed and maintained customer accounts, updating information, and processing payments.

Implemented customer retention strategies, such as following up calls and personalized communications to foster long-term relationships and loyalty.

AUGUST 2021 – SEPTEMBER 2022

SERVICE CENTER ADMINISTRATOR, conserv FS

Responsible for training new employees

Cross trained in turf sales, agriculture, forklift, loader, tractors

Committed to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty

Proactively stays up-to-date on new products and services; Ensures customers questions are answered promptly and accurately

Maintains customer account information in multiple organizational databases

Processes payments and deposits while ensuring 100% accuracy

Responsible for maintaining office supply and product inventories and completing resupply ordering

Manages company switchboard ensuring accurate and timely call routing

Prepares and mails customer invoices

Performs accounting functions to include processing payments and posting payments to customer accounts

Research product data sheets and shares knowledge with customers providing safe recommendations

Utilizes Microsoft Office Suite to include: Teams, One Drive, Word, Excel, Outlook

APRIL 2019 – AUGUST 2021

ADMINISTRATIVE SUPPORT, conserv FS

Cross trained in turf sales, forklift, loader, tractors

Committed to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty

Proactively stays up-to-date on new products and services; Ensures customers questions are answered promptly and accurately

Maintains customer account information in multiple organizational databases

Manages company switchboard ensuring accurate and timely call routing

Prepares and mails customer invoices

Researches product data sheets and shares knowledge with customers providing safe recommendations

Utilizes Microsoft Office Suite to include: Teams, One Drive, Word, Excel, Outlook

SEPTEMBER 2014 – OCTOBER 2018

ADMINISTRATIVE ASSISTANT, Harvest Bible Chapel

Responsible for answering phones and greeting patrons that stopped in the office

Organized events for the church and for members

Created agendas, pamphlets and posters for church and community events

Coordinated catering, and setting up rooms for events

Responsible for maintaining attendance records

Took detailed notes and created meeting minutes for the team

Utilized Microsoft Office Suite to include: Word, Excel, Outlook

APRIL 2008 – AUGUST 2014

ADMINISTRATIVE ASSISTANT, Tri supply company

Gathered sales data, created invoices and mailed statements to customers

Provided accurate customer information to sales representatives

Generated reports identifying customers with past due balances greater than 30 days, 60 days, 90 days

Verified customer licenses; Ensured customers received only products they were licensed to have

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