Insurance & Client Relations Specialist

JACKIE LYNN KRITIKOS

CLEAR SPRING, MD • 301-***-**** •

**********@*****.***

LINKEDIN: LINKEDIN.COM/IN/JACKIEKRITIKOS

Professional Summary

A dynamic and client-focused professional with extensive experience in customer service, Jackie Lynn Kritikos is licensed in Life & Health as well as Property & Casualty insurance. She is skilled in educating clients about their coverage options, ensuring both affordability and compliance. Jackie demonstrates expertise in problem resolution, regulatory adherence, and proficient use of CRM systems, consistently enhancing customer experiences and supporting agency workflows. Her qualifications also include a Senior Cosmetology License and Professional Image Coach certification. She is recognized for her strong communication skills, relationship building, and leadership abilities, which she has applied across insurance and retail management roles.

Core Skills

Customer Service & Client Support

Insurance Knowledge (Auto, Home, Life, Health)

HIPAA & Regulatory Compliance

CRM Systems & Data Accuracy

Problem Resolution & De-Escalation

Billing, Payments & Claims Assistance

Communication & Relationship Building

Certifications

Maryland Insurance Producer – Life & Health, Property & Casualty

Associate of Arts in Business – Hagerstown Business College

Senior/Instructor Cosmetology License – Maryland

Professional Image Coach & Related Certifications Professional Experience

Account Representative & Licensed Insurance Agent

Scott Powell State Farm – Hagerstown, MD

September 2025 – Present

Provides high-quality customer service through both inbound and outbound calls, including policy support, billing assistance, and claims guidance.

Educates clients about auto, home, life, and health insurance options to ensure proper coverage and affordability.

Maintains strict compliance with State Farm standards, Maryland insurance regulations, and privacy requirements.

Processes payments, updates policy information, and resolves client concerns with accuracy and professionalism.

Documents client interactions and supports agency workflows to enhance the overall customer experience.

Insurance Sales Advisor

Insurance Supermarket – Remote

September 2022 – October 2024

Conducted interviews with clients to assess their financial needs, health factors, and coverage requirements.

Presented policy options, explained benefits, and guided customers throughout the application process.

Maintained client relationships, handled renewals, and provided ongoing support for policies.

Ensured compliance with industry regulations and company standards. Life Insurance Producer

World Financial Group (WFG) – Hagerstown, MD

December 2021 – December 2022

Licensed Life, Health, Accident, and Sickness Producer for Maryland and Florida.

Trained new agents and supported onboarding initiatives.

Issued annuities and assisted clients throughout the application process. Additional Leadership Experience

Ashley Furniture – General Manager / Store Director (2020–2021)

Hair Cuttery – District Sales & Operations Leader (2008–2020)

Remede Salon & Day Spa – Director (1996–2008)

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